Overcharged by Pandora

[JoyBake27]

Pandora was only supposed to charge me 9.99/ month. On December 3rd I was charged $5.40. On December 20th I was also charged $10.83. Who would I contact for a refund?

[AdamPandora · Accepted solution]

@JoyBake27 Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

[JoyBake27]

Thank you!

[JoyBake27]

I sent the support team photos of both drafts totaling $16.23. I was charged 12/3 $5.40 for upgrading to Pandora Plus. 4 days later I upgraded to Pandora PREMIUM and was notified that on December 20th I would be charged the difference of $4.59 to become a Pandora Premium member. Instead I was charged $10.83 more this month. Your support specialist refunded the $10.83 AND canceled my subscription so now I have neither Plus nor Premium and I am still -$5.40. Who can correct this?!

When I pointed this out the Pandora support specialist told me that she only refunded $10.83 as a courtesy and I would need to pay either $4.99 again for Plus or $9.99 for Premium. This customer service lacked badly.

[AlyssaPandora]

Hey, @JoyBake27. 👋

Thanks for your feedback regarding your interaction, and I'm sorry to hear that happened.

Unfortunately, we cannot offer full assistance with your personal account information / subscription via the Pandora Community, for privacy purposes.

We received your second email in response to the original case that we created for you, and someone has responded to your message. If you haven't received it yet, please check your spam / junk folder to make sure it didn't end up there.

We appreciate your patience over the holiday. 🎧

[JoyBake27]

Thanks Alyssa!

[AlyssaPandora]

No problem at all. 

Have a wonderful day! 🎶