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Paid but not receiving upgrade

jdesion
Local Performer

Still seeing ads

How long before subscription kicks in

Labels (2)
97 Replies

Christain-husba
Local Performer

I pay 9.99 a month, and have been billed for it. I'm now getting adds

0 Kudos

AdamPandora
Moderator
Moderator

@Christain-husba I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Gsyoder7
Local Performer

I tried to upgrade my account and paid.   The money was taken from my bank account, but I still get ads. Now I want to can

0 Kudos

AdamPandora
Moderator
Moderator

@Gsyoder7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Bwmiller
Local Performer

I bought premium yesterday. All was good. Today no Icon in menu.

0 Kudos

AdamPandora
Moderator
Moderator

@Bwmiller I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

MicheleinIdaho
Local Performer

I just got Pandora Plus because I'm sick of these ads. While doing all that I edited all the wrong info about me, i.e. my email, my password, my zip code and finally my user name. I did this all in my account, so Pandora should've just accepted these edits and SEAMLESSLY opened my new subscription, right ? I signed out, then back and I'm still getting ads. All bogus.

0 Kudos

AdamPandora
Moderator
Moderator

@MicheleinIdaho I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Michelle48
Local Performer

I paid for my subscription,  does not show up in Google play, shows free in my account,  my bank says I paid for it on Sept 16th. $9.99.

Please contact me so I can have this fixed.

Thank you

0 Kudos

AdamPandora
Moderator
Moderator

@Michelle48 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

charnetzky97
Local Performer

I paid for the upgrade how long before it works I’ve yet to be able to enjoy the benefits 

0 Kudos

AdamPandora
Moderator
Moderator

@charnetzky97 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

steven007
Local Performer

I am subscribed to Pandora, but for some reason it keeps wanting me to subscribe? Why?

0 Kudos

AdamPandora
Moderator
Moderator

@steven007 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

bmcallister22
Local Performer

I pay for premium but I still have adds ? 

0 Kudos

AdamPandora
Moderator
Moderator

@bmcallister22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Niccihanna
Local Performer

I've been invited and accepted the family plan invite but for the last 6 months I've been billed the same. I'm still enrolled in the family plan but now there is ads and it won't show up on my profile. 

0 Kudos

AdamPandora
Moderator
Moderator

@Niccihanna I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Zerstorer68
Local Performer

I also am not getting upgraded status, please rectify 

0 Kudos

AdamPandora
Moderator
Moderator

@Zerstorer68 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos