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Re: Paid for Upgrade..Getting Ads...

Moderator
Moderator

@petparent No problem at all - hope we continue to see you around the community! 😎

Adam | Community Moderator

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Re: Paid for Upgrade..Getting Ads...

Underground

Hi Again

 

Do you know when I can expect to hear from them?  🙂

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Re: Paid for Upgrade..Getting Ads...

Moderator
Moderator

@petparent Our support team mentioned they have already been in contact with you - just make sure to keep an eye out for any follow up replies they have to the email thread you already have going with them. 

They will get back to you as soon as they can.

Thanks again for your patience! 

Adam | Community Moderator

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Re: Paid for Upgrade..Getting Ads...

Underground

Hi Adam

 

Thanks  Yes, they did.  I already got back to them.

 

Thanks for your help!

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Re: Paid for Upgrade..Getting Ads...

Local Performer

I have the same problem. I paid for no ads.  But in fact, it seems like I get more ads now.  I am bombarded with ads now for Pandora Premium.  

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Re: Paid for Upgrade..Getting Ads...

Moderator
Moderator

Hi @slimnsturdy I checked the Pandora account associated with your community profile and it is not currently upgraded. Can you verify your subscription on your account?

To view it, you'll need to log into your Pandora from a computer. Click here and select the Subscription tab.

Next, click on Switch Plans or Get Premium to view all of your subscription options.

Let me know. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Paid subscription but not recognized

Local Performer

Hi. I pay for a subscription but it isn’t recognized on my account? I tried signing out but that didn’t work. Can you help please? Thanks! 

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Re: Paid subscription but not recognized

Moderator
Moderator

@Erikascott9 I moved your post to this thread to keep the community tidy.

Our support team believes this might be an issue with being signed into the same Apple account on multiple iOS devices.

They will be sending you an email separately to look into this further with you.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Paid subscription but not recognized

Local Performer

👍🏼

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Subscription

Local Performer

I recently got a new phone and I pay $4.99 month but since I upgraded my phone I am getting advertisements and I shouldn't be.

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Re: Subscription

Moderator
Moderator

@Hunt615 I moved your post to this thread to keep the community tidy.

I will have someone from our User Support team contact you separately via email to help get this straightened out.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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I'm still getting ads with subscription

Local Performer

I've been getting ads although I'm paying for a subscription. How do I fix this and is Pandor 

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