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Paid but not receiving upgrade

Acg
Local Performer

I pay for pandora $4.99, but I still listen adds and I can’t skip song, please help, it’s like I didn’t upgrade

 

Moderator Edit: Edited title for clarity

Labels (2)
405 Replies

AdamPandora
Moderator
Moderator

@Lolabusby Someone from our support team will be contacting you privately via email to further assist with this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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TnJ2016
Local Performer

I purchased the one month free trial with a month free for 4.99 it’s worked good for a month then now it’s back to the adds. I’m supposed to have another month of pandora plus

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AdamPandora
Moderator
Moderator

@TnJ2016 I'm going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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mistawow
Local Performer

 I did all this and it doesnt matter where i log in i am getting ads. i paid for premium just for no ads!

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AdamPandora
Moderator
Moderator

@mistawow I am going to have our User Support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

WinstonAmmah4
Local Performer

Jus paid for an upgrade and still hearing ads

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AdamPandora
Moderator
Moderator

@WinstonAmmah4 I moved your post over to this existing thread: Paid but not receiving upgrade

It doesn't look like the Pandora account connected to your Community profile is currently upgraded.

I am going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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ourdaywillcome
Local Performer

Just want to listen to stations as in free but without ads. Nothing specific but the station. Still ads

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AdamPandora
Moderator
Moderator

@ourdaywillcome To clarify, did you recently pay for a Pandora Plus subscription?

If so, it doesn't look like the Pandora account connected to your Community profile is the one that is upgraded.

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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MeJamesMe
Local Performer

I paid $4.99 and still hearing ads. ether remove the ads. or refund me and delete my account

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AdamPandora
Moderator
Moderator

@MeJamesMe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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hamilton1801
Local Performer

Paid for premium subscription but it did not upgrade.  I have logged out and logged back in, I have also deleted and reinstalled the app. help. 

0 Kudos

AdamPandora
Moderator
Moderator

@hamilton1801 Someone from our support team will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

hopeless1
Local Performer

I just singed in again and I pay 4.99 per month and all we get is ad after ad

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AdamPandora
Moderator
Moderator

@hopeless1 Someone from our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Kreasy
Local Performer

I subscribed via my android tv,  but the sub doesn't work (unlimited skips) for example..logging into same account via phone it acts as if I've never subscribed..what's causing this 

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Dannydvalle
Local Performer

I started my free trial today but still getting ads and no skips

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AdamPandora
Moderator
Moderator

@Kreasy It sounds like you may have more than one Pandora account registered.

I took a quick look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

I am going to have someone from our support team reach out to you privately via email to further assist with this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@Dannydvalle It doesn't appear that the Pandora account connected to your Community profile is upgraded.

I will have someone from our support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

jdyson
Local Performer

Hi Adam!! Thanks for your prompt reply!! I logged out and back into my account as you suggested...I listen to Pandora on my desktop and on my I phone when I'm out and about..just now I heard an advertisement for Pandora Radio while I was listening...is this a normal occurrence...Thanks Again!! Jim Dyson

 

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