Paid but not receiving upgrade

[Acg]

I pay for pandora $4.99, but I still listen adds and I can’t skip song, please help, it’s like I didn’t upgrade

Moderator Edit: Edited title for clarity

[AdamPandora]

@Lolabusby Someone from our support team will be contacting you privately via email to further assist with this.

Please keep an eye out for their message.

[TnJ2016]

I purchased the one month free trial with a month free for 4.99 it’s worked good for a month then now it’s back to the adds. I’m supposed to have another month of pandora plus

[AdamPandora]

@TnJ2016 I'm going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

[mistawow]

 I did all this and it doesnt matter where i log in i am getting ads. i paid for premium just for no ads!

[AdamPandora]

@mistawow I am going to have our User Support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

[WinstonAmmah4]

Jus paid for an upgrade and still hearing ads

[AdamPandora]

@WinstonAmmah4 I moved your post over to this existing thread: Paid but not receiving upgrade

It doesn't look like the Pandora account connected to your Community profile is currently upgraded.

I am going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

[ourdaywillcome]

Just want to listen to stations as in free but without ads. Nothing specific but the station. Still ads

[AdamPandora]

@ourdaywillcome To clarify, did you recently pay for a Pandora Plus subscription?

If so, it doesn't look like the Pandora account connected to your Community profile is the one that is upgraded.

Let me know.

[MeJamesMe]

I paid $4.99 and still hearing ads. ether remove the ads. or refund me and delete my account

[AdamPandora]

@MeJamesMe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime. 

[hamilton1801]

Paid for premium subscription but it did not upgrade.  I have logged out and logged back in, I have also deleted and reinstalled the app. help. 

[AdamPandora]

@hamilton1801 Someone from our support team will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

[hopeless1]

I just singed in again and I pay 4.99 per month and all we get is ad after ad

[AdamPandora]

@hopeless1 Someone from our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Kreasy]

I subscribed via my android tv,  but the sub doesn't work (unlimited skips) for example..logging into same account via phone it acts as if I've never subscribed..what's causing this 

[Dannydvalle]

I started my free trial today but still getting ads and no skips

[AdamPandora]

@Kreasy It sounds like you may have more than one Pandora account registered.

I took a quick look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

I am going to have someone from our support team reach out to you privately via email to further assist with this.

Please keep an eye out for their message.

[AdamPandora]

@Dannydvalle It doesn't appear that the Pandora account connected to your Community profile is upgraded.

I will have someone from our support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

[jdyson]

Hi Adam!! Thanks for your prompt reply!! I logged out and back into my account as you suggested...I listen to Pandora on my desktop and on my I phone when I'm out and about..just now I heard an advertisement for Pandora Radio while I was listening...is this a normal occurrence...Thanks Again!! Jim Dyson