Paid but not receiving upgrade

[Bibsy]

I've been paying for commercail free music yet I'm now getting commercials.

Did something change?   Please advise.    Thanks 

Moderator Edit: Edited title for clarity

[AdamPandora]

@psstubbs17 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Chasekelley31]

I’ve had to pay to pandora plus three twice in the last week and it just again said I had to upgrade?? Boutta just buy YouTube red 

[AdamPandora]

@Chasekelley31 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Goombatz]

I an being charged for Ad Free Music for 5 months now yet still have commercials? Its almost impossible to find support. Is this the right place for Pandora Support?

[AdamPandora]

@Goombatz Check out this thread for the various ways you can get in contact with our support team: How to contact customer service?

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jedipaul63043]

Commercials on my Pandora account. I just renewed my plus account and now I am getting commercials,

Why do I have commercials on my Pandora plus account?

[AdamPandora]

@Jedipaul63043 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Born1ode]

my ads for a free membership for a little bit does not work anymore! I'm confused and very discomforted that my computer 

[MariaPandora]

Hi @Born1ode , thanks for posting!

I moved your post to the Subscription space as it seems more in line with what you are experiencing.

That said, checking the account linked to your Community profile, it seems like you originally had another Pandora account under a different email address, so I created a case for you with our support team so they can help take a look.

They will follow up with you privately through email with you, please keep an eye on your inbox for their message.

[Aritter]

Today I paid for Pandora plus to upgrade from the low-level plan. I received an email confirming, but it does not show up in the Pandora app on my iPhone

[AdamPandora]

@Aritter I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Aritter]

Thank you. Still not upgraded. Just checked.

Alice

[MariaPandora]

Hi @Aritter , thanks for posting.

I checked your case and it seems that the agent found the upgraded account is under a different email address.

Please let me know if you continue to have problems with this or if you need help with anything else.

[JC71]

I have already purchased Pandora Plus, My question was how do I stop the commercials and ads. Your app has instructions but that takes me to iTunes, I didn’t sign up with apple I sign up though your app so please give me some insight about this.

Thanks a customer 

[AdamPandora]

@JC71 I do see you have an open case with our support team regarding this issue.

They will be contacting you privately via email again to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[missouriman]

This seems to be a reoccurring issue with a Premium subscription with no resolution.

[AdamPandora]

@missouriman I'd be happy to help with any questions you have, but I will need additional information to do so.

I'm showing your account is upgraded to Pandora Premium, so as long as you are signed into your upgraded account, you should be receiving the benefits of the subscription.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[hj6381379]

I don"t want to keep receiving ads . I don't want ads. Please
stop the ads. The unwanted interruptions are annoying

[AdamPandora]

@hj6381379 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!