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Re: Paid for Upgrade..Getting Ads...

Local Performer

I have the same problem. I paid for no ads.  But in fact, it seems like I get more ads now.  I am bombarded with ads now for Pandora Premium.  

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Re: Paid for Upgrade..Getting Ads...

Moderator
Moderator

Hi @slimnsturdy I checked the Pandora account associated with your community profile and it is not currently upgraded. Can you verify your subscription on your account?

To view it, you'll need to log into your Pandora from a computer. Click here and select the Subscription tab.

Next, click on Switch Plans or Get Premium to view all of your subscription options.

Let me know. 

Tanner | Community Moderator

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Paid subscription but not recognized

Local Performer

Hi. I pay for a subscription but it isn’t recognized on my account? I tried signing out but that didn’t work. Can you help please? Thanks! 

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Re: Paid subscription but not recognized

Moderator
Moderator

@Erikascott9 I moved your post to this thread to keep the community tidy.

Our support team believes this might be an issue with being signed into the same Apple account on multiple iOS devices.

They will be sending you an email separately to look into this further with you.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Paid subscription but not recognized

Local Performer

👍🏼

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Subscription

Local Performer

I recently got a new phone and I pay $4.99 month but since I upgraded my phone I am getting advertisements and I shouldn't be.

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Re: Subscription

Moderator
Moderator

@Hunt615 I moved your post to this thread to keep the community tidy.

I will have someone from our User Support team contact you separately via email to help get this straightened out.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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I'm still getting ads with subscription

Local Performer

I've been getting ads although I'm paying for a subscription. How do I fix this and is Pandor 

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Re: I'm still getting ads with subscription

Moderator
Moderator

@khalilaadams I am going to have someone from our User Support team send you an email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Premium subscription

Local Performer

Upgraded to premium and the app is not reflecting the upgrade. 

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Re: Premium subscription

Moderator
Moderator

Hi @Ahflack17 thanks for posting. I moved your message over to an existing thread: Paid but not receiving upgrade

Can you let me know which vendor you upgraded through: Google Play, Apple, Amazon, Roku or directly through Pandora? 

Thanks!

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting commercials

Local Performer

Still getting commercials

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