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Re: Subscription

Moderator
Moderator

Hi @Niko0911! Thanks for posting and sorry for any trouble. 

I moved your post over to an existing thread on this here

I checked the Pandora account associated with your community profile and it doesn't appear to be upgraded on my end. 

I'm going to go ahead and escalate this to our User Support team to further help. Please be on the look out for their email. 

Thanks for being part of community!

Tanner | Community Moderator

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my account is only basic, although I pay for premium

Local Performer

I recently changed password. Now my account is only basic, although I pay for premium

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Re: my account is only basic, although I pay for premium

Moderator
Moderator

Hi @slip57! Thanks for posting to community!

I checked the Pandora account that is associated with your community profile and I see that it is upgraded to Pandora Plus, not Premium and has been at this subscription level for quite some time. 

I'm going to go ahead and request that our User Support team reach out to you.

Please be on the look out for their email. 🎧

Tanner | Community Moderator

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Re: Paying for something I don't have for the past 2 months???

Local Performer

I am also getting charged for pandora premium but my app still says I need to upgrade 

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Re: Paying for something I don't have for the past 2 months???

Moderator
Moderator

@Steff9783 Someone from our support team will be contacting you privately via email to look into this further.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

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Why do I have adds

Local Performer

I have premium and still have adds

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Re: Why do I have adds

Moderator
Moderator

@Mnmartin98 I am going to have someone from our User Support team send you an email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Paying for Premium, not showing up when I log in.

Local Performer

Currently paying for premium ($5.40/mo) and when I login it shows that I have to upgrade and when I go to the upgrade page it says to start paying again.

Blair Scott
Host, Synthentral Podcast
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Re: Paying for Premium, not showing up when I log in.

Local Performer

Belay, I'm an idiot. I'm paying for Plus, not Premium. lol

Blair Scott
Host, Synthentral Podcast
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Re: Paying for Premium, not showing up when I log in.

Moderator
Moderator

@rblairscott Nice to see you around the community.

To clarify, it looks like you are signed up for Pandora Plus at the $4.99 (plus tax) rate - not Pandora Premium.

This would explain why you are still seeing the option to upgrade to Pandora Premium.

Check out our Pandora Subscriptions FAQ for a breakdown on the differences between the two subscription offerings.

Hope this helps! 😁 

Adam | Community Moderator

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Still getting ads with pandora plus

Local Performer

I’m still getting ads and I don’t like it please help me .....  Really frustrated and I’m not prompting pandora premium just got charged for the month $4.99 really not happy!!!!!

 

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Re: Still getting ads with pandora plus

Moderator
Moderator

Hi @Jsm9955! Thanks for posting to community. 

I checked the Pandora account associated with your community profile and it is currently not upgraded and has not been upgraded in the past. 

Sounds like you may have more than one Pandora account. To further help with this, I'v escalated your issue to our User Support team. Someone will reach out to you via email to follow up. 

Please be on the look out for their email. Thanks!

Tanner | Community Moderator

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