Hi @Niko0911! Thanks for posting and sorry for any trouble.
I moved your post over to an existing thread on this here.
I checked the Pandora account associated with your community profile and it doesn't appear to be upgraded on my end.
I'm going to go ahead and escalate this to our User Support team to further help. Please be on the look out for their email.
Thanks for being part of community!
Hi @slip57! Thanks for posting to community!
I checked the Pandora account that is associated with your community profile and I see that it is upgraded to Pandora Plus, not Premium and has been at this subscription level for quite some time.
I'm going to go ahead and request that our User Support team reach out to you.
Please be on the look out for their email. 🎧
Currently paying for premium ($5.40/mo) and when I login it shows that I have to upgrade and when I go to the upgrade page it says to start paying again.
@rblairscott Nice to see you around the community.
To clarify, it looks like you are signed up for Pandora Plus at the $4.99 (plus tax) rate - not Pandora Premium.
This would explain why you are still seeing the option to upgrade to Pandora Premium.
Check out our Pandora Subscriptions FAQ for a breakdown on the differences between the two subscription offerings.
Hope this helps! 😁
I’m still getting ads and I don’t like it please help me ..... Really frustrated and I’m not prompting pandora premium just got charged for the month $4.99 really not happy!!!!!
Hi @Jsm9955! Thanks for posting to community.
I checked the Pandora account associated with your community profile and it is currently not upgraded and has not been upgraded in the past.
Sounds like you may have more than one Pandora account. To further help with this, I'v escalated your issue to our User Support team. Someone will reach out to you via email to follow up.
Please be on the look out for their email. Thanks!