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New phone not recognizing my subscription

Local Performer

New phone not recognizing my subscription

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Re: New phone not recognizing my subscription

Moderator
Moderator

Hi @Garpomix Sounds like you may have more than one Pandora account. 

Pandora accounts follow the email address, can you please ensure that you're signed in with the correct email for your paid subscription?

Let me know if you're still having trouble. Thanks for posting to community! 🎧

Tanner | Community Moderator

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Re: New phone not recognizing my subscription

Local Performer

I'm not sure what my username is. I already gave my credit card information for a year of premium.  How do I know if is active and if so I need to add it to my cell phone also. I have 2 email accounts one is google one is our local rural electric 3 rivers.net. Can you tell me which one was used. At this moment my tv is playing one pandora and this computer is playing another. Can I get a contact to talk  to a person

Thank you for your help

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Re: New phone not recognizing my subscription

Moderator
Moderator

@ostberg3 It sounds like you may have multiple Pandora accounts set up.

Someone from our User Support team will be reaching out to you via email to help with this.

Thanks for your patience.

Adam | Community Moderator

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Not receiving paid subscription

Local Performer

Ok....I cancelled my plan BUT its already been paid, I don't want a refund, but I want the regular subscription plan back... What do I do?

 

Moderator Edit: Edited title for clarity

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Re: Not receiving paid subscription

Moderator
Moderator

@LatriceT Our support team will be contacting you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Thanks for being a part of the community! 

Adam | Community Moderator

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Re: Not receiving paid subscription

Local Performer
I also haven’t gotten paid subscription
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Re: Not receiving paid subscription

Moderator
Moderator

@Flyalone55 Is it possible your previous subscription with Pandora expired?

If so, you can resubscribe to one of our paid tiers here

Let me know what you find out. 

 

Adam | Community Moderator

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Re: Not receiving paid subscription

Local Performer

I had the 30 day free trial and I didn't cancel it..so they charged me and I don't have the upgrade now


@AdamPandora wrote:

@Flyalone55 Is it possible your previous subscription with Pandora expired?

If so, you can resubscribe to one of our paid tiers here

Let me know what you find out. 

 


 

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Re: Not receiving paid subscription

Moderator
Moderator

@Flyalone55 I have confirmed with our support team that they will be sending you a message via email to the email address your Pandora account is registered under.

Keep an eye out for their message and they will be happy to look into this further with you. 

 

Adam | Community Moderator

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Re: Not receiving paid subscription

Local Performer
I paid for my subscription through Apple but it also charged me through google but I canceled google but still paid for it through Apple and it won’t activate my premium
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Re: Not receiving paid subscription

Moderator
Moderator

@Kodyscovel I took a look and can see you were able to successfully restore your Premium subscription through Apple to your account.

If you still aren't seeing your subscription, I recommend signing out of your device, and signing back in using the email address associated with your upgraded account.

Let me know how it goes.

Adam | Community Moderator

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