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Re: Still hearing ads with Pandora Plus Subscription

AdamPandora
Moderator
Moderator

@Matt1 I am going to have someone from our User Support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Switched phones

Ekeener
Local Performer

Yes I had logged out and back in and still had problem. My account had a problem because my card was compromised and canceled so had to wait for new card before I could reregister. After that the problem accured 

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Re: Switched phones

AdamPandora
Moderator
Moderator

@Ekeener Someone from our support team will be reaching out to you privately via email to help look into this.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Still have ads but being charged every month!

Ilovemonkeys963
Local Performer

Still have ads but being charged every month!

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Re: Still have ads but being charged every month!

AdamPandora
Moderator
Moderator

@Ilovemonkeys963 To clarify, it doesn't look like the Pandora account connected to your Community profile is currently upgraded.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Subscription

Thomasbaker
Local Performer

I need somebody to be back to me what’s going on in my Pandora account Thomas Baker 

 

Moderator Edit: Removed Personal Info

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Re: Subscription

AdamPandora
Moderator
Moderator

@Thomasbaker I do see you have an open case with our support team regarding this issue.

If you have any additional questions, make sure to reply back directly to the last email they sent you.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Subscription

Lolabusby
Local Performer

I paid for my subscription of Pandora Plus but still have ads

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Re: Subscription

AdamPandora
Moderator
Moderator

@Lolabusby Someone from our support team will be contacting you privately via email to further assist with this.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Subscription

TnJ2016
Local Performer

I purchased the one month free trial with a month free for 4.99 it’s worked good for a month then now it’s back to the adds. I’m supposed to have another month of pandora plus

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Re: Subscription

AdamPandora
Moderator
Moderator

@TnJ2016 I'm going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads with direct-billed subscription

mistawow
Local Performer

 I did all this and it doesnt matter where i log in i am getting ads. i paid for premium just for no ads!

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