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Re: Still getting ads with direct-billed subscription

Moderator
Moderator

@mistawow I am going to have our User Support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

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Upgraded

Local Performer

Jus paid for an upgrade and still hearing ads

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Re: Upgraded

Moderator
Moderator

@WinstonAmmah4 I moved your post over to this existing thread: Paid but not receiving upgrade

It doesn't look like the Pandora account connected to your Community profile is currently upgraded.

I am going to have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still hearing ads with Pandora Plus

Local Performer

Just want to listen to stations as in free but without ads. Nothing specific but the station. Still ads

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Re: Still hearing ads with Pandora Plus

Moderator
Moderator

@ourdaywillcome To clarify, did you recently pay for a Pandora Plus subscription?

If so, it doesn't look like the Pandora account connected to your Community profile is the one that is upgraded.

Let me know.

Adam | Community Moderator

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I paid $4.99 and still hearing ads. ether remove the ads. or refund me and delete my account

Local Performer

I paid $4.99 and still hearing ads. ether remove the ads. or refund me and delete my account

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Re: I paid $4.99 and still hearing ads. ether remove the ads. or refund me and delete my account

Moderator
Moderator

@MeJamesMe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Paid for premium subscription but it did not upgrade

Local Performer

Paid for premium subscription but it did not upgrade.  I have logged out and logged back in, I have also deleted and reinstalled the app. help. 

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Re: Paid for premium subscription but it did not upgrade

Moderator
Moderator

@hamilton1801 Someone from our support team will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Upgrade not showing up

Local Performer

I just singed in again and I pay 4.99 per month and all we get is ad after ad

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Re: Upgrade not showing up

Moderator
Moderator

@hopeless1 Someone from our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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