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Re: Paid $4.99 for subscription. But not getting it

Moderator
Moderator

@Edevan44 Our support team would be happy to help with this - they will be contacting you separately via email.

Thanks for your patience!

Adam | Community Moderator

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Not receiving Premium features

Local Performer

I pay for the premium subscription and I'm not receiving the following : repeat, blank profile and feed pages, can not switch to offline manually,  can't get to my play lists, and I'm trying to switch to this device as my primary listening device? I've tried several things , I've cleared data uninstalled and reinstalled log out/login. 

I've been a long time paying subscribers, and would hate to have to cancell! Any suggestions?

mod edit: format and changing title for clarity 

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Re: Not receiving Premium features

Moderator
Moderator

Hi @gagnerann - Thanks for being a part of community! I've moved your post to our Subscription board to keep things tidy. 

I've reached out to our support team, they have notified me that you have an exisiting case with them and they have made an attempt to follow up. 

If you haven't alredy done so, please check your inbox and reply, so they can help you get to a resolution as quickly as possible.

Let me know if you haven't received the email, and I can follow up. 

Tanner | Community Moderator

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Re: Not receiving Premium features

Local Performer

no email

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Re: Not receiving Premium features

Moderator
Moderator

@tunmi01 Was there anything we can assist you with? Let us know how we can help! 

Adam | Community Moderator

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Re: Not receiving Premium features

Local Performer

Not receiving my premium so I did it 2x and payed 2x. I need one account and no more commercials and crashes , confirmation of payment and refund if I submittedf 2x, I want one account just for me and for my party that is now!

 

Moderator Edit: Format

 


@gagnerann wrote:

I pay for the premium subscription and I'm not receiving the following : repeat, blank profile and feed pages, can not switch to offline manually,  can't get to my play lists, and I'm trying to switch to this device as my primary listening device? I've tried several things , I've cleared data uninstalled and reinstalled log out/login. 

I've been a long time paying subscribers, and would hate to have to cancell! Any suggestions?

mod edit: format and changing title for clarity 


 

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Re: Not receiving Premium features

Moderator
Moderator

@Jamielnath Our support team has confirmed that you already have an open case with them. Please keep an eye out for their message and they will be happy to look into this further with you.

Thanks for your patience.

Adam | Community Moderator

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Re: Not receiving Premium features

Local Performer

i have it on my cell phone, signed out and now cant get it on computer HP and i weant to use it now.  i need receipto f payment for Premium Pandora and no commercials and it too work.  You tube trial is better than you Pandora

 

Moderator Edit: Format

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Paying for PREMIUM and only getting Plus

Local Performer

I have been paying for premium for months and only getting Plus........ I only have one Apple account and it bills me for Premium every month so where is it??

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Re: Paying for PREMIUM and only getting Plus

Moderator
Moderator

Sorry to hear that is happening, @Stevemcc66

I moved your post over to this thread to keep the community space organized.

Looks like you've reached out to our User Support team via email. Someone will get back to you soon regarding your subscription and those charges.

Thanks so much for your patience during this process! 🎧

Alyssa | Community Moderator

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Payment not fully applied although part of it was deducted for it

Underground

I was upgrading my account using my Paypal account.  It is set up to use whatever I have in my account first with any remainder to be deducted directly from my debit card.  I made the payment however only it did not deduct the full amount and I was only charged for the remaining amount on my debit card.  If I select upgrade account again, it is still asking for the full amount.

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Re: Payment not fully applied although part of it was deducted for it

Moderator
Moderator

@ladydamiana Our support team would like to investigate this on their end.

They will be contacting you via email - please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

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