cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Paying for PREMIUM and only getting Plus

Local Performer

I have been paying for premium for months and only getting Plus........ I only have one Apple account and it bills me for Premium every month so where is it??

0 Kudos
Reply
Loading...
Highlighted

Re: Paying for PREMIUM and only getting Plus

Moderator
Moderator

Sorry to hear that is happening, @Stevemcc66

I moved your post over to this thread to keep the community space organized.

Looks like you've reached out to our User Support team via email. Someone will get back to you soon regarding your subscription and those charges.

Thanks so much for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos
Reply
Loading...
Highlighted

Payment not fully applied although part of it was deducted for it

Underground

I was upgrading my account using my Paypal account.  It is set up to use whatever I have in my account first with any remainder to be deducted directly from my debit card.  I made the payment however only it did not deduct the full amount and I was only charged for the remaining amount on my debit card.  If I select upgrade account again, it is still asking for the full amount.

0 Kudos
Reply
Loading...
Highlighted

Re: Payment not fully applied although part of it was deducted for it

Moderator
Moderator

@ladydamiana Our support team would like to investigate this on their end.

They will be contacting you via email - please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Premium not working

Local Performer

I recently was billed for Pandora premium, which I have had for a while now. on the day of my renewal, I canceled my subscription. However, I was still billed for premium for this month. now that I have simultaneously been charged for premium and canceled premium, premium does not work on my app, although it now should since I have paid for it for this month. I am wondering how to renew the subscription now without having to pay again for what I have already paid for for this month of February.

0 Kudos
Reply
Loading...
Highlighted

Premium not working

Local Performer

So my payment for premium was due yesterday. It didn't go through because I got paid today. I paid it today but now it's acting like I don't have premium. I'm not trying to double pay. How can this be fixed? I use pandora constantly so I'm pretty upset I'm not getting what I paid for.

0 Kudos
Reply
Loading...
Highlighted

Can't find subscription.

Local Performer

I paid for Pandora subscription and it shows up on my credit card statement. When I look at my account I can't find a subscription.

Reply
Loading...
Highlighted

Re: Can't find subscription.

Moderator
Moderator

@melissa7d Our support team has taken a look at the Pandora account assocaited with your community profile, and mentioned that your monthly Pandora Plus subscription expired in December.

If you are seeing a charge on your statement for Pandora in December, please follow up and let me know. I can then forward you over to our support team so they can look into this further with you.

Otherwise, you can resubscribe to Pandora Plus here.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Re: Can't find subscription.

Local Performer

I have a similar issue, my phone won't register my Pandora subscription. Also, is the plan not for 30 days? I purchased on the 4th of February and only given until the 29th 

0 Kudos
Reply
Loading...
Highlighted

Re: Can't find subscription.

Moderator
Moderator

@timefox26 Our support team has confirmed that you currently have an open case with them regarding this issue. 

Keep an eye out for their email reply and they will be happy to look into this further with you.

+++++++++++++++++++++++++

@Wtf2005 @Mccleveland321 Our support team also mentioned they will be contacting each of you separately via email.

Thanks for your patience with this in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Still getting ads on a free trial

Local Performer

Still getting ads on my adroid phone after signing up for the free trial 10 November, yesterday. 

Could you help me get them off? 

 

Moderator Edit: Edited title for clarity, Removed personal info

Reply
Loading...
Highlighted

Re: Still getting ads on a free trial

Moderator
Moderator

@lindajblanchard Our support team has taken a look and have informed me that the Pandora account your community profile is registsered with has never been signed up for any trials.

If you signed up for a free trial, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your phone, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...