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Premium not working

Local Performer

I recently was billed for Pandora premium, which I have had for a while now. on the day of my renewal, I canceled my subscription. However, I was still billed for premium for this month. now that I have simultaneously been charged for premium and canceled premium, premium does not work on my app, although it now should since I have paid for it for this month. I am wondering how to renew the subscription now without having to pay again for what I have already paid for for this month of February.

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Premium not working

Local Performer

So my payment for premium was due yesterday. It didn't go through because I got paid today. I paid it today but now it's acting like I don't have premium. I'm not trying to double pay. How can this be fixed? I use pandora constantly so I'm pretty upset I'm not getting what I paid for.

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Can't find subscription.

Local Performer

I paid for Pandora subscription and it shows up on my credit card statement. When I look at my account I can't find a subscription.

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Re: Can't find subscription.

Moderator
Moderator

@melissa7d Our support team has taken a look at the Pandora account assocaited with your community profile, and mentioned that your monthly Pandora Plus subscription expired in December.

If you are seeing a charge on your statement for Pandora in December, please follow up and let me know. I can then forward you over to our support team so they can look into this further with you.

Otherwise, you can resubscribe to Pandora Plus here.

Adam | Community Moderator

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Re: Can't find subscription.

Local Performer

I have a similar issue, my phone won't register my Pandora subscription. Also, is the plan not for 30 days? I purchased on the 4th of February and only given until the 29th 

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Re: Can't find subscription.

Moderator
Moderator

@timefox26 Our support team has confirmed that you currently have an open case with them regarding this issue. 

Keep an eye out for their email reply and they will be happy to look into this further with you.

+++++++++++++++++++++++++

@Wtf2005 @Mccleveland321 Our support team also mentioned they will be contacting each of you separately via email.

Thanks for your patience with this in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Still getting ads on a free trial

Local Performer

Still getting ads on my adroid phone after signing up for the free trial 10 November, yesterday. 

Could you help me get them off? 

 

Moderator Edit: Edited title for clarity, Removed personal info

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Re: Still getting ads on a free trial

Moderator
Moderator

@lindajblanchard Our support team has taken a look and have informed me that the Pandora account your community profile is registsered with has never been signed up for any trials.

If you signed up for a free trial, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your phone, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads on a free trial

Local Performer

the user name is Ben Sher  not Cher email bensher13@

check out ssher13r@ undersusan Sher she has a separate account but not on my phone 

 

Moderator Edit: Removed Personal Info

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Re: Still getting ads on a free trial

Moderator
Moderator

@bencher It sounds like you may be having an issue with multiple accounts being set up.

Someone from our User Support team will be reaching out to you separately via email to help with this.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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harassing to upgrade

Listener001
Not applicable

I have a subscription. Why does Pandora still interject when Im listening to what I would think is uninterrupted stations to upgrade?

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Re: harassing to upgrade

Moderator
Moderator

@Listener001 If you are still seeing prompts to upgrade despite already being signed up for a subscription, my guess is you are running into one of these two scenarios:

  1. You are signed into the wrong account: if this is the case, you may want to try signing out of Pandora on your device, and signing back in using the email address your upgraded account is registered with.
  2. You are initiating free sessions of Pandora Premium when attempting to stream music on demand: Check out the Still hearing ads with Pandora Plus thread for information on why you might still be getting ads with your Pandora Plus subscription.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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