@Listener001 If you are still seeing prompts to upgrade despite already being signed up for a subscription, my guess is you are running into one of these two scenarios:
Hope this helps!
i had an yearly draft for my subscription in December. im still getting the Upgrade message.ive tried everthing the the help site suggested. can someone help?
Hi @salonzazou thanks for posting to community! Sounds like you have more than one Pandora account. The account associated with your community profile has never been upgraded.
I've asked our User Support team to reach out to you, please be on the look out for an emai from them.
Thanks again for being part of community! 🎧
I paid for my upgrade or actually renewed it and it is not showing that I did. I was logged into the correct account. Please help. I cannot live without my family plan. my email is . Thank youl
Moderator Edit: Removed Personal Info
@Grunnels To clarify it doesn't look like the Pandora account your community profile is registered with is currently upgraded.
If you signed up for subscription, then it is possible you did so on a Pandora account registered under a different email address.
I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.
In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.
Keep an eye out for their message! 📬
@Jl0ve92 I moved your post to this thread since you are now running into a separate issue.
I had our support team take a look, and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your account should now show that you are upgraded to Pandora Premium.
I apologize for any inconvenience. Let me know if you have any other questions.