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Re: Still getting ads on a free trial

Local Performer

the user name is Ben Sher  not Cher email bensher13@

check out ssher13r@ undersusan Sher she has a separate account but not on my phone 

 

Moderator Edit: Removed Personal Info

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Re: Still getting ads on a free trial

Moderator
Moderator

@bencher It sounds like you may be having an issue with multiple accounts being set up.

Someone from our User Support team will be reaching out to you separately via email to help with this.

Please keep an eye out for their message. 

Adam | Community Moderator

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harassing to upgrade

Listener001
Not applicable

I have a subscription. Why does Pandora still interject when Im listening to what I would think is uninterrupted stations to upgrade?

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Re: harassing to upgrade

Moderator
Moderator

@Listener001 If you are still seeing prompts to upgrade despite already being signed up for a subscription, my guess is you are running into one of these two scenarios:

  1. You are signed into the wrong account: if this is the case, you may want to try signing out of Pandora on your device, and signing back in using the email address your upgraded account is registered with.
  2. You are initiating free sessions of Pandora Premium when attempting to stream music on demand: Check out the Still hearing ads with Pandora Plus thread for information on why you might still be getting ads with your Pandora Plus subscription.

Hope this helps! 

Adam | Community Moderator

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payed for subscription but still seeing the upgrade

Local Performer

i had an yearly draft for my subscription in December. im still getting the Upgrade message.ive tried everthing the the help site suggested. can someone help?

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Re: payed for subscription but still seeing the upgrade

Moderator
Moderator

Hi @salonzazou thanks for posting to community! Sounds like you have more than one Pandora account. The account associated with your community profile has never been upgraded. 

I've asked our User Support team to reach out to you, please be on the look out for an emai from them. 

Thanks again for being part of community! 🎧

Tanner | Community Moderator

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Re: payed for subscription but still seeing the upgrade

Local Performer

I paid for my upgrade or actually renewed it and it is not showing that I did. I was logged into the correct account. Please help. I cannot live without my family plan.  my email is . Thank youl

 

Moderator Edit: Removed Personal Info

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Re: payed for subscription but still seeing the upgrade

Moderator
Moderator

@denise2507 Our support team mentioned you currently have a case open with them regarding this issue.

Keep an eye out for their email reply and they will be happy to look into this further with you. 

Adam | Community Moderator

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New Phone

Local Performer

I upgraded my phone and transferred Pandora to my new phone but I seem to only be getting the free version instead of my paid subscription 

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Re: New Phone

Moderator
Moderator

@Grunnels To clarify it doesn't look like the Pandora account your community profile is registered with is currently upgraded.

If you signed up for subscription, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message!  📬

Adam | Community Moderator

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Re: Paid for plus but still have to watch adds.

Local Performer

Ok so now I purchased a month of premium but it’s still saying I have only the plus.

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Re: Paid for plus but still have to watch adds.

Moderator
Moderator

@Jl0ve92 I moved your post to this thread since you are now running into a separate issue.

I had our support team take a look, and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your account should now show that you are upgraded to Pandora Premium.

I apologize for any inconvenience. Let me know if you have any other questions.

Adam | Community Moderator

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