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Paid but not receiving upgrade

glilley
Local Performer

So why when listening to Pandora on my PC after logging in I am getting adds.  Not the case when listening on my Android.

Moderator Edit: Edited title for clarity

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94 Replies

AdamPandora
Moderator
Moderator

@lseeley I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

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jeanhartg1
Local Performer

me too and how to you cancel a subscription!!!!

 

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AdamPandora
Moderator
Moderator

@jeanhartg1 It doesn't look like the account connected to your Community profile is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jeanhartg1
Local Performer
Thank you…..

AdamPandora
Moderator
Moderator

Always happy to help, @jeanhartg1. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Egplants
Local Performer

I have a subscription and all was well until I got a new phone. Now, though, despite being logged in to my account, I have to watch an ad before listening to a searched song.

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AdamPandora
Moderator
Moderator

@Egplants I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Tchudomelka
Local Performer

Me too!

Llll

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AdamPandora
Moderator
Moderator

@Tchudomelka I do see your account is currently upgraded to Pandora Plus.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Hear
Local Performer

Why do i still hear ad's when i upgraded to pandore plus i just don't understand how y'all can do that and still take my money

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AdamPandora
Moderator
Moderator

@Hear I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Bella24
Local Performer

I'm on a family plan, and after resubscribing, everyone had access again to their upgraded pandora accounts except for me and one other account. I've tried logging out and back in, as well as deleting and reinstalling the pandora app on my phone, but nothing so far has worked.

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AdamPandora
Moderator
Moderator

@Bella24 I see the main account holder of the plan was able to resubscribe to the plan.

This being said, it doesn't look like they've added anyone back to the plan after resubscribing.

They will need to re-send the invitations for each of you to join, which you can then accept.

If they run into any issues with that, they will need to contact our support team directly for further assistance here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Groho
Local Performer

I am also having this issue 

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AdamPandora
Moderator
Moderator

@Groho It looks like you may have updated the email address to something new on your account since posting this.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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