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Payment Not Going Through

jnspagirl
Local Performer

My payment will not go thru although my payment info is correct & funds are available!  I've had Pandora acct. for years.  This is the only form of payment i have.  What to do?

 

Moderator edit: edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@jnspagirl I moved your post to our Subscriptions space to keep our community organized.

In regards to the issue you are having with your account, I have forwarded your message to our support team so they can take a closer look. They will be reaching out to you via email to the email address your Pandora account is registered under.

In the meantime, you should be able to upgrade your account through this page.

If not, please keep an eye out for a message from our support team and they will be happy to further assist you with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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45 Replies

AdamPandora
Moderator
Moderator

@jnspagirl I moved your post to our Subscriptions space to keep our community organized.

In regards to the issue you are having with your account, I have forwarded your message to our support team so they can take a closer look. They will be reaching out to you via email to the email address your Pandora account is registered under.

In the meantime, you should be able to upgrade your account through this page.

If not, please keep an eye out for a message from our support team and they will be happy to further assist you with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

davidvalenzuela
Local Performer

I've changed email and card number.

I want to pay, so what do I do?

I've had Pandora for a long time.

David Valenzuela

mod edit: personal information
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TannerPandora
Moderator
Moderator

Hi @davidvalenzuela Looks like your account is currently upgraded to Premium. Are you not receiving the Premium features on your device? Let me know.

Thanks for posting to community! 🎧


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

davidvalenzuela
Local Performer

What are the Premium features at this time?

David Valenzuela

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AlyssaPandora
Moderator
Moderator

@davidvalenzuela Here are a few of the benefits of Pandora Premium:

  • Listen to songs or albums on-demand.

  • Create custom playlists.

  • Enjoy podcasts.

  • Download songs, albums, stations and playlists for offline listening.

  • Access Higher Quality Audio

  • Queue content to keep the music playing

  • Utilize all of the benefits of Pandora Plus, like ad-free music, unlimited skips and replays on your stations.

You can find out more about our subscription tiers here.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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dm1
Local Performer

Hi! I have a Visa prepaid gift card with enough balance for a Pandora Premium subscription but Pandora says "Sorry, your payment information is not valid. Please update your details." The card expires in July of this year, but I was planning to use it just to pay for one month. Could someone please help me? Thanks and have a wonderful day. May God bless you. Jesus loves you! - dm1

Edit: The card has $16 USD balance, and a Pandora Premium Subscription only costs $9.99 USD + tax per month. Once again, I only want to pay for one month with this card. I am trying to subscribe through Pandora.com's built-in subscription service, not Google Play or Apple App Store. I double checked and triple checked that I entered the payment info correctly, and the card is supposed to work wherever Visa debit is accepted. What's wrong, Pandora? Why won't this work? Please help me. Thanks.

I'm not trying to be mean but I'm honestly upset right now. I feel like switching to Spotify. I understand that no service is perfect, but I just want to use Pandora Premium. I've had a rough day and don't feel like fighting with an automated payment system right now. Thank you, and I'm sorry. I'm really not trying to be rude but I'm just purely upset.

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AdamPandora
Moderator
Moderator

@dm1 Nice to see you around the community.

Our User Support team willl be sending you a separate message via email to help with this.

Keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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gts
Local Performer

I've been using Pandora from just about day one.
When Pandora went to a subscription service I signed up right away.

A few days ago I got a notice saying my payment didn't go through.

I logged in to update my payment method but found Pandora didn't show my Subscription anymore.

I replied to the email Pandora sent saying my payment didn't go through but there's been no response. I sent  that email over two days back. I 'd like to continue my YEARS of being a subscriber and at the rate at which I subscribed.

Does Pandora respond to emails?

Does Panadora value having LONG time customers?

 

Moderator edit: edited title for clarity

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AdamPandora
Moderator
Moderator

@gts Our support team took a look and didn't see any messages from the email address your community profile is registered with.

With that being said, they will be reaching out to you via email to help look into this further.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ahurnyak7
Local Performer

Figured it out.  My personal information had an old zip code.  When I submitted the payment on the upgrade, it pulled the wrong zip and failed.  Changed the personal saved card info and it all worked.  🙂

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CGJeff
Local Performer

I can only attempt to give you my money so many times before it's time to leave.  2nd year in a row that my payment will not process with a credit card or Paypal.  Strange that a company that rely's on online payments can't seem to make it work.

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AdamPandora
Moderator
Moderator

@CGJeff Sorry for the trouble around this.

Our payments team took a look at your account and mentioned they did see some weird issues happening with the card you were attempting to upgrade with.

They went ahead and cleared that data on their end, and now recommend that you clear your browser cache/data. You should then be able to upgrade here without issue.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jam123
Local Performer

Have tried to upgrade to Premium Plan a few times in the last 15 minutes or so, i am too getting the "sorry your payment information is not correct". all information on my card is valid just worried i would be charged a bunch of times. What should i do next?

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AdamPandora
Moderator
Moderator

@jam123 If you haven't yet already, I recommend trying from a different browser (ex: Google Chrome, Firefox, etc) depending on what you attempted to use the first time.

You should be able to upgrade here.

In the meantime, I will also have someone from our User Support team reach out to you via email to help make sure this gets taken care of.

Keep an eye out for their message!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kngnome
Local Performer

Pandora,

I’m having the same problem. I’ve tried to upgrade to a family plan but it won’t accept my debit card that I’ve used today and funds are available.

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AdamPandora
Moderator
Moderator

@Kngnome Our support team mentioned you were able to successfully upgrade to the family plan shortly after posting to the community.

Was there anything else you needed help with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kngnome
Local Performer

Yes, I was finally able to upgrade. I found that I had to update the card, BEFORE I tried to run the payment. If I tried to run the payment I would get an error message stating that the payment was wrong. It was missing the CVV code, but wouldn't accept the code after I had tried to run the payment. I had to logout and start over but fix the CVV before attempting the transaction. That finally let the payment go through. Just an FYI.

AdamPandora
Moderator
Moderator

@Kngnome Thank you for providing that feedback - I'm sure it will be helpful information for others who may also run into this issue in the future.

Hope we continue to see you around the community! 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

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kevinh
Local Performer

I would like to upgrade my account but all credit cards (which are valid) are not accepted.  What's the deal?  Doesn't Pandora want my money?

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