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Redeeming 2 gift cards

ambernisaiah
Local Performer

How do I use 2 $25 gift cards at the same time to renew my subscription? 

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AdamPandora
Moderator
Moderator

@ambernisaiah I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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5 Replies

AdamPandora
Moderator
Moderator

@ambernisaiah I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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arr0604w
Local Performer

How do I use 3 $25 gift cards at the same time to renew my student subscription? 

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AdamPandora
Moderator
Moderator

@arr0604w I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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mikej
Local Performer

@AdamPandora can  you open a ticket for me as well?

For Christmas in 2021, I got a $75 gift card, which I redeemed for one year ($54.89 plus tax), so there's close to $20 left on that card.  I got a $50 gift card for Christmas in 2022.

However, there doesn't seem to be a way to add a second gift card to my account.  I did a chat and "Jorge" told me that the only way to buy a subscription was to have a, one, single gift card which had the necessary funds and that it wasn't possible to use two gift cards.  He basically told me that my gift cards were useless!

Thanks!

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AdamPandora
Moderator
Moderator

@mikej I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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