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Still getting ads with T-Mobile Ad Free Weekend

swe13
Local Performer

Hi I watch the tmobile free weekend  commercial, and then I am still getting ads.  How do I fix this

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@swe13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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19 Replies

AdamPandora
Moderator
Moderator

@swe13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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sweetangel5149
Local Performer

I watch the T mobile ad and still get ads on the weekend. I am a TMobile customer and it worked fine before. Then 

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AdamPandora
Moderator
Moderator

@sweetangel5149 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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terpkid90
Local Performer

I am having the same issue. I listened to the tmobile weekend ad today, but I'm still getting ads, and it's still 6 pm on a Sunday.

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AdamPandora
Moderator
Moderator

@terpkid90 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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HappyListening
Local Performer

I'm having the same issue. Seems to be a more widespread issue. How do we resolve this?

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AdamPandora
Moderator
Moderator

@HappyListening I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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TFrazier1596
Local Performer

Hi y'all, I got T-Mobile and watched the ad for ad-free music and I am still receiving ads. Any help with this please. 

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AdamPandora
Moderator
Moderator

@TFrazier1596 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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let66let
Local Performer

T-Mobile subscriber, watched the ad for ad-free music and still getting ads on weekends. I hope someone can help. 

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AdamPandora
Moderator
Moderator

@let66let I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Sensei418
Local Performer

How do I get it to work on a computer I am logged in as my account that is on my phone, but T-Mobile AD free weekend will not work on the computer, any ideas???

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AdamPandora
Moderator
Moderator

@Sensei418 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

yatyas
Local Performer

I have the same issue.  Watch the ad and still have ads.

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Lashr1999
Local Performer

I am still getting ads on weekends after watching the tmobile commercial on the app

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AdamPandora
Moderator
Moderator

@yatyas I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

AdamPandora
Moderator
Moderator

@Lashr1999 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Sensei418
Local Performer

It seemed like the email did not contain a resolution, and was closed... Any help?

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AdamPandora
Moderator
Moderator

@Sensei418 I do see our support team sent you an email requesting more information.

This being said, it doesn't look like you replied back to their email yet.

Please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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