Still getting ads with T-Mobile Ad Free Weekend

[swe13]

Hi I watch the tmobile free weekend  commercial, and then I am still getting ads.  How do I fix this

[AdamPandora]

@swe13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[sweetangel5149]

I watch the T mobile ad and still get ads on the weekend. I am a TMobile customer and it worked fine before. Then 

[AdamPandora]

@sweetangel5149 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[terpkid90]

I am having the same issue. I listened to the tmobile weekend ad today, but I'm still getting ads, and it's still 6 pm on a Sunday.

[AdamPandora]

@terpkid90 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[HappyListening]

I'm having the same issue. Seems to be a more widespread issue. How do we resolve this?

[AdamPandora]

@HappyListening I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[TFrazier1596]

Hi y'all, I got T-Mobile and watched the ad for ad-free music and I am still receiving ads. Any help with this please. 

[AdamPandora]

@TFrazier1596 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[let66let]

T-Mobile subscriber, watched the ad for ad-free music and still getting ads on weekends. I hope someone can help. 

[AdamPandora]

@let66let I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Sensei418]

How do I get it to work on a computer I am logged in as my account that is on my phone, but T-Mobile AD free weekend will not work on the computer, any ideas???

[AdamPandora]

@Sensei418 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[yatyas]

I have the same issue.  Watch the ad and still have ads.

[Lashr1999]

I am still getting ads on weekends after watching the tmobile commercial on the app

[AdamPandora]

@yatyas I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@Lashr1999 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Sensei418]

It seemed like the email did not contain a resolution, and was closed... Any help?

[AdamPandora]

@Sensei418 I do see our support team sent you an email requesting more information.

This being said, it doesn't look like you replied back to their email yet.

Please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!