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Still getting ads with T-Mobile Ad Free Weekend

Hjc
Local Performer

I have T-Mobile ad free for weekends - still get ads constantly - why? Tia

Moderator Edit: Edited title for clarity

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92 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Adobandito. 👋

Sorry for any confusion around this. 

After you've opted in to the offer provided only for T-Mobile, Sprint and Metro customers, you'll receive a notification when you open the Pandora app every weekend. 

Just tap on Start Weekend and engage with the video ad in order to access your Ad-Free Radio Period.

Regardless of when you initiate the Ad-Free Radio Weekend, your account will return to your regular service on Monday.

I hope this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

GregAndTina
Local Performer

Alyssa,

 

Thank you for getting back to us so quickly.  I did check our account on Sonos and we are signed-in with the correct email address.  I also tried deleting Pandora from Sonos services and re-adding it but I'm still getting commercials.  They seem to be the same type that I get during the week.  Things like Kohls, Grainger, and Xfinity.  I'm hearing these commercials from both artist stations and Pandora stations.  I'm currently listening to Hipster Cocktail Party.  I get the commercials if I cast from the Pandora app as well as when I start a station through Sonos.  

 

Thank you so much for your help.

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rozwud
Local Performer

I'm experiencing the same issue on a Moto G7 Power. I watch the T-Mobile ad at the beginning to start my ad free weekend, but other ads are still playing between songs.

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Adobandito
Underground

This seems to work until I cast to my sonos.  If I listen on my phone after starting the weekend, I seem to have an ad free experience but if I cast to my sonos, I get ads again.  I've seen others mentioning something similar but I'm not finding the right fix for that.  Thanks for continuing to help!

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AlyssaPandora
Moderator
Moderator

Hey, @Adobandito @rozwud @GregAndTina. 👋

I really appreciate your patience. I sent you each a private message to help with your individual accounts.

You can view the private message by clicking on the envelope icon ✉️ near your avatar. 

Thanks for sticking with me during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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achc55
Local Performer

Can I get some help with this as well. I redeemed but am still getting ads. 

I have an iPhone 12

It’s not for a specific brand or artist. It happened last weekend. I closed the app sign out hit redeem again and repeated that process 5-6 times, then randomly it showed the T-Mobile commercial and started working. This weekend I’ve done it 20 times and it still never shows me that one T-Mobile commercial that leads into ad free weekend. 

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cje
Local Performer

1. All kinds of ads - Aveeno, Taco Bell, etc

2. No, not for any specific brands or artists

3. Don't listen to podcasts. N/A.

4. Unlocked with Samsung Galaxy S9

5. Yes, it was a different device. It is a Vizio Smart TV, model name E55-F1.

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AdamPandora
Moderator
Moderator

@achc55 I have sent you a private message with some additional information around this.

Please check that out and reply back to the message if you have any other questions.

Thanks!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@cje To clarify, are you only seeing ads when streaming Pandora on your Vizio TV after unlocking the promotion through T-Mobile?

Or are you also seeing ads when streaming from your phone as well?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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nadroj11pr
Local Performer

is there not a public answer? Seems like a lot of people are having the same issue with the adds. Sounds good to have a public answer so people can fix this quicker. I have been having the same issue of adds during then”no adds tmobile weekends” with my iphone 12 pro.

AdamPandora
Moderator
Moderator

@nadroj11pr Nice to see you around the Community.

We are looking at these on a case by case basis, as not everyone appears to be experiencing the same issue.

If you are experiencing issues with ads still playing after redeeming this promotion through T-Mobile, can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

Did you use your iPhone 12 pro to unlock the ad-free radio weekend? 

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Blk98gtvert
Local Performer

I'm still getting ads to and I'm on TMobile ad free. This isn't making me want Pandora they seem to have lots of problems and do nothing.

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AdamPandora
Moderator
Moderator

@Blk98gtvert I definitely understand your frustration.

I'd like to gather more information so that I can help look into this further.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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dcbiscuits
Underground

Still getting ads with TMO free weekends.  It's Saturday.  Is this a scam?

Connected my Pandora account with Google Home and "redeemed" the promotion.

Just heard a series of ads on the Google Home.

AdamPandora
Moderator
Moderator

@dcbiscuits I'd like to gather more information so that I can help look into this further.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Texzun
Underground

When I first redeemed the Ad-Free Weekend all was good for a couple of weekends, but now the ads are so much more frequent that I now end up turning Pandora off and listen to music on YT. 

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AdamPandora
Moderator
Moderator

@Texzun I'd like to gather more information so that I can help look into this further.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Texzun
Underground

@AdamPandora First, thank you for the speedy response to my post. 

I am seeing ads for MD Anderson Cancer Center, Cosentyx, one to visit San Antonio, and Keytruda. 

I have not listened to any podcasts as of yet, so I do not know if they are being interrupted by ads.

I use my Samsung Galaxy S7 to access ad-free radio weekends

No, I only use my Galaxy S7.

 

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AdamPandora
Moderator
Moderator

@Texzun Thanks for following up.

I have sent you a private message with some additional information around this.

Please check that out and reply back to the message if you have any other questions.

Thanks!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Texzun
Underground

@AdamPandora Thanks for all your help and for resolving these issues as quickly as you did.