I too keep getting ads as well as when I play an album I have to watch an ad then stops playing after 30 minutes and have to watch another ad to continue. Never have I seen the T-mobile ad to start free weekend. Using LG V60 running android 11.
@Wildcountry This promotion is only for Pandora Plus, not Premium.
I can see you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.
In the past, free listeners and Plus subscribers were only able to look for artists and tracks in order to create radio stations.
We've updated your experience so that you have the ability to listen to content on-demand, without being a Premium subscriber.
If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.
If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.
Keep in mind that upgrading to Premium or accepting a complimentary session of Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).
Should you decide to accept a complimentary session of Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Premium fees.
I hope this helps to explain. Let me know if you have any other questions.
1. All kinds of ads - Aveeno, Taco Bell, etc
2. No, not for any specific brands or artists
3. Don't listen to podcasts. N/A.
4. Unlocked with LG G8
5. Yes, it's a new device. It is a Samsung Galaxy S21 Ultra.
@Ameena786 I'd like to gather more information.
Can you tell me a bit more about the advertising you are seeing?
What is the make and model of the mobile phone device used to unlock the ad-free radio weekend?
When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?
I appreciate your help with this.
I redeemed my offer a couple of months ago and have been enjoying the free weekends until today, Saturday 8/21. When I opened the app today, it didn’t ask if I wanted the free weekend, and now it’s playing ads. How do I get my free weekends back?
Hi, @62arash. 👋
Could you share a bit more about what's happening?
Thanks for your help with this. 🎧
Galaxy Note 8. Have ads no matter what I listen to on pandora (my choice us lite rock and pop but I've tried them all even the Sirius hits. All have ads. I opened pandora from The tmobile "redeem" screen. No different than if I opened from the app. Tic toc ad just came on now.
Ads annoying now, used to work but this weekend, not. Tried an uninstall/reinstall/reboot.
Answering the rote questions: assorted product ads, not any specific artist or product... Unlocked on and only accessing via a LG G6Thinq.
Thinking of just uninstalling permanently.