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Still getting ads with T-Mobile Ad Free Weekend

swe13
Local Performer

Hi I watch the tmobile free weekend  commercial, and then I am still getting ads.  How do I fix this

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1 Solution

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AdamPandora
Community Manager
Community Manager

Pandora update 09/10/22:

Hi everyone!

If you're still hearing ads after initiating your ad-free weekend through T-Mobile, you will need to reach out directly to our support team for further assistance.

You can submit your message directly through our help site here.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)

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40 Replies

AdamPandora
Community Manager
Community Manager

@swe13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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sweetangel5149
Local Performer

I watch the T mobile ad and still get ads on the weekend. I am a TMobile customer and it worked fine before. Then 

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AdamPandora
Community Manager
Community Manager

@sweetangel5149 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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terpkid90
Local Performer

I am having the same issue. I listened to the tmobile weekend ad today, but I'm still getting ads, and it's still 6 pm on a Sunday.

AdamPandora
Community Manager
Community Manager

@terpkid90 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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HappyListening
Local Performer

I'm having the same issue. Seems to be a more widespread issue. How do we resolve this?

AdamPandora
Community Manager
Community Manager

@HappyListening I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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TFrazier1596
Local Performer

Hi y'all, I got T-Mobile and watched the ad for ad-free music and I am still receiving ads. Any help with this please. 

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AdamPandora
Community Manager
Community Manager

@TFrazier1596 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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let66let
Local Performer

T-Mobile subscriber, watched the ad for ad-free music and still getting ads on weekends. I hope someone can help. 

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AdamPandora
Community Manager
Community Manager

@let66let I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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Sensei418
Local Performer

How do I get it to work on a computer I am logged in as my account that is on my phone, but T-Mobile AD free weekend will not work on the computer, any ideas???

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AdamPandora
Community Manager
Community Manager

@Sensei418 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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yatyas
Local Performer

I have the same issue.  Watch the ad and still have ads.

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Lashr1999
Local Performer

I am still getting ads on weekends after watching the tmobile commercial on the app

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AdamPandora
Community Manager
Community Manager

@yatyas I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
0 Kudos

AdamPandora
Community Manager
Community Manager

@Lashr1999 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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Sensei418
Local Performer

It seemed like the email did not contain a resolution, and was closed... Any help?

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AdamPandora
Community Manager
Community Manager

@Sensei418 I do see our support team sent you an email requesting more information.

This being said, it doesn't look like you replied back to their email yet.

Please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert!: Picks of the Week (11.18.24)
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