Still getting ads with T-Mobile Ad Free Weekend

[swe13]

Hi I watch the tmobile free weekend  commercial, and then I am still getting ads.  How do I fix this

[TracyLupton]

I am having the same issue. I already signed up and had no ads the first few weekends but now ads are back. 

[AdamPandora]

@TracyLupton I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Kohllyn]

I'm having the same issue. Really need the ads to not be a part of this weekend.

[tri-cloud]

Ads are really everywhere 

[AdamPandora]

@Kohllyn I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@tri-cloud I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Are you also still getting ads after activating your ad free weekend through T-Mobile?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Kohllyn]

It's working now thanks

[AdamPandora]

Happy to hear it, @Kohllyn.

Enjoy the music! 😎

[raulterroba]

I am still getting ads on weekends after watching the tmobile commercial on the app, some times it works but most of the weekend I still get ads

[Cbot]

I can see this is becoming an issue for many, can't play add free which is part of the reason I'm with t mobile so...

[AdamPandora]

@raulterroba I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Pandora update 09/10/22:

Hi everyone!

If you're still hearing ads after initiating your ad-free weekend through T-Mobile, you will need to reach out directly to our support team for further assistance.

You can submit your message directly through our help site here.

[AdamPandora]

@Cbot I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[kccoolguy]

Additionally, when I try to take advantage of the offer of T-Mobile weekends to get interruption free for the whole weekend on Pandora, it only works directly on my phone and I can't cast without getting commercials. Of course this was only when casting to a Chromecast device actually worked.

[AdamPandora]

@kccoolguy I moved your post over to this existing thread: Still getting ads with T-Mobile Ad Free Weekend

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[kccoolguy]

I appreciate that. I was prompted to again fill out a separate ticket for this issue. So I wanted to comply and I filled out a form.

[AdamPandora]

@kccoolguy I do see you have an open case with our support team regarding this issue.

Please keep an eye out for the next email they send you, and they will be happy to further assist.

Thanks for being a part of the Community!

[rgall22417]

I redeemed the T-Mobile AD free weekend promotion. I'm still getting ads.

[AdamPandora]

@rgall22417 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Stormie1]

I'm having the same issue on the weekends. I get the prompt saying ready to start ad free weekend but then I keep getting ads.