cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still getting ads with T-Mobile Ad Free Weekend

Hjc
Local Performer

I have T-Mobile ad free for weekends - still get ads constantly - why? Tia

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
8 Replies

AdamPandora
Moderator
Moderator

@Hjc I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

dwiese6
Local Performer

Ads play as they normally do without the ad-free promotion

Listening on an Amazon Echo Dot to a Pandora station I created.

activated the ad-free promotion on Samsung S9 phone

0 Kudos

AdamPandora
Moderator
Moderator

@dwiese6 I've gone ahead and forwarded your info to the proper team for further investigation.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Flhharley
Local Performer

I have a T-Mobile coupon for free weekends. When I try to redeem the coupon, it opens Pandora but it’s not free weekends.

0 Kudos

HecticSC
Local Performer

Ad free weekends through T-Mobile is not ad free. The redeem button opens my account and plays the station I want but there are still ads.

0 Kudos

AdamPandora
Moderator
Moderator

@HecticSC @Flhharley I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

HecticSC
Local Performer

Hey Adam,

The ads I am hearing are the ones I usually hear during the week, McDonalds, indeed, etc. I don’t believe I have heard any artist ads. 

I am hearings these ads while playing my usual music stations, not podcasts. 

This is on an iPhone 11 Pro Max and the speaker being used is a Sonos OS: S2.

Thank you for your support.

0 Kudos

AdamPandora
Moderator
Moderator

@HecticSC Thanks for following up.

I've gone ahead and forwarded that info for further investigation.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos