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Still getting ads with T-Mobile Ad Free Weekend

Hjc
Local Performer

I have T-Mobile ad free for weekends - still get ads constantly - why? Tia

Moderator Edit: Edited title for clarity

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92 Replies

AdamPandora
Moderator
Moderator

Always happy to help, @kccoolguy. 😁

Hope we continue to see you around the Community!

Adam | Community Moderator

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Wildcountry
Local Performer

I too keep getting ads as well as when I play an album I have to watch an ad then stops playing after 30 minutes and have to watch another ad to continue. Never have I seen the T-mobile ad to start free weekend. Using LG V60 running android 11.

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AdamPandora
Moderator
Moderator

@Wildcountry This promotion is only for Pandora Plus, not Premium.

I can see you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.

Keep in mind that upgrading to Premium or accepting a complimentary session of Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Premium fees.

I hope this helps to explain. Let me know if you have any other questions. 

Adam | Community Moderator

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aublajud
Local Performer

1. All kinds of ads - Aveeno, Taco Bell, etc

2. No, not for any specific brands or artists

3. Don't listen to podcasts. N/A.

4. Unlocked with LG G8

5. Yes, it's a new device. It is a Samsung Galaxy S21 Ultra. 

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AdamPandora
Moderator
Moderator

@aublajud I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Ameena786
Underground

I also have t-mobile ad free weekends but also still get ads as well, I have a galaxy so

 

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AdamPandora
Moderator
Moderator

@Ameena786 I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

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62arash
Local Performer

I redeemed my offer a couple of months ago and have been enjoying the free weekends until today, Saturday 8/21. When I opened the app today, it didn’t ask if I wanted the free weekend, and now it’s playing ads. How do I get my free weekends back?

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AlyssaPandora
Moderator
Moderator

Hi, @62arash. 👋

Could you share a bit more about what's happening?

  • As far as the advertising goes, is it for a specific brand or artist? Or, are you hearing them while listening to podcasts?
  • What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 
  • When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

Thanks for your help with this. 🎧

 

Alyssa | Community Moderator

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galvanni
Local Performer

I redeemed about a month back and still getting ads.  The email address on my T-Mobile account and my Pandora account match exactly - I just logged into both and checked.  This weekend I tried again on Saturday.  Started the Pandora app on Android Auto with my Samsung Galaxy S8+ plugged in and the app immediately asked me if I wanted to start my free weekend and I selected yes.  Pandora then brought up my stations and I selected one and played it - ads for the next 2 hours of driving.

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AdamPandora
Moderator
Moderator

@galvanni I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Tunnel
Local Performer
Sent from Yahoo Mail for iPhone
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AdamPandora
Moderator
Moderator

@Tunnel It looks like your message arrived blank.

If you are still having trouble with this, we'll need you to run through the redemption once more.

To begin, I've gone ahead and enabled a new trace on your account.

If you see any error messages, please provide a screenshot.

If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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