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Still getting ads with T-Mobile Ad Free Weekend

Hjc
Local Performer

I have T-Mobile ad free for weekends - still get ads constantly - why? Tia

Moderator Edit: Edited title for clarity

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34 Replies

Mel2159
Local Performer

I am having the same problem.  Is there a fix for this?

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AdamPandora
Moderator
Moderator

@Rodwon98 @Mel2159 I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@rog_sb I have sent you a private message with some additional information around this.

Please check that out and reply back to the message if you have any other questions.

Thanks!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@jalirar I have sent you a private message with some additional information around this.

Please check that out and reply back to the message if you have any other questions.

Thanks!

Adam | Community Moderator

Let's share music in the Playlist Swap

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jalirar
Local Performer

Great, saw that. Thanks for your help. 

AdamPandora
Moderator
Moderator

@jalirar Always happy to help! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

Paddler4x
Underground

Hi Alyssa, 

You provided me this thread from another community board I posted a question about regarding Thomas Rhett and the listening room.   Like others here as I mentioned to you, for two weekends now, after watching the intro video add for T-Mobile users, I am hearing ads frequently, this past Saturday as already reported they were from Taco Bell.  After I reported this to Pandora this past Saturday it was Ulises, a Support Specialist who sent me an email with the same questions as posted above, I replied back answering each question. Here is the case / ref info from my email ref:_00D301WOu._5001W1n4FmA:ref

I hope Pandora is not using T-Mobile customers who redeemed this offer via the T-Mobile Tuesdays app for special Tuesday selections and ad-free weekends simply to bring in more customers without honoring what was being offered for the next year, ad-free weekends, which we are not getting.  I hope this is fixed for this coming weekend going forward.  Should not be hard to link our T-Mobile number that I linked with my existing Pandora Free account.  

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AdamPandora
Moderator
Moderator

@Paddler4x I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

Paddler4x
Underground

Thanks Adam, my last email was only yesterday and won't be able to test if this was fixed till this Saturday so I'll be patient while you all there at Pandora figure out what is broken so it can be fixed for T-Mobile customers who redeemed this offer recently. 

I have another question unrelated to this thread so I will search the community boards to find the most appropriate one.  Again, thanks.   BTW, I already had Pandora linked to my Amazon Alexa app and have made it the default in the three different categories replacing Amazon Music. 

BTW, @AlyssaPandora thanks for the link of Pandora + Alexa Voice Commands  

AdamPandora
Moderator
Moderator

Always happy to help, @Paddler4x! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

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u_liar05
Local Performer

Hello! I’m having the same issue as, @HecticSC Would you mind sending me more information on this? Thank you!

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Adobandito
Local Performer

I’ve successfully added the ad-free weekend offer but I’m still getting ads every few songs when I’m playing a station. What exactly is ad-free?

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AdamPandora
Moderator
Moderator

@u_liar05 I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Adobandito I moved your post over to this existing thread: Still getting ads with T-Mobile Ad Free Weekend

I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

Pandora Update 05/10/21:

Hi everyone! 👋🏽

If you are experiencing issues with ads still playing after redeeming this promotion through T-Mobile, can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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