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Still getting ads with direct-billed subscription

H05T1L1TY
Local Performer

I just finally opted to pay for 1 year of Pandora Plus since I'm tired of hearing ads, and the price isn't too bad.  While listening to Calvin Harris Radio all of a sudden an ad starts up, after I've been opted into Pandora Plus for 24 hours.  As I type this another ad is playing, thus making it pointless to pay for your service.  I will be cancelling my subscription immediately after writing this post until you get things figured out.

I saw a related post which you responded with "you must be listening to a premium thing, and since you only paid for Plus you will get ads in the premium stuff" (paraphrased obviously).  Well, that was never my intent, and I should not be able to 'stumble' into a Premium section.  It should be made very obvious with popup notifications that I am leaving my Plus subscription region to play some Premium supported media and that ads will be turned back on.  Were I to give you money it would be for the ability to listen to music without ads, if you continue to make me listen to ads then paying you money is pointless.  And if you can't get the Plus version right, what incentive do I have to upgrade to Premium?  Thought this would be seamless given how simple my requirements are, but apparently not.

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

Pandora update 08/25/22:

If you were charged for a subscription directly through Pandora and are still hearing ads, could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays on your account?

Let us know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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3 Replies

AdamPandora
Moderator
Moderator

@H05T1L1TY Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays on your account?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Pandora update 08/25/22:

If you were charged for a subscription directly through Pandora and are still hearing ads, could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays on your account?

Let us know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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prncessdi67
Local Performer

I was having the same problem and after reading this I logged out and logged back in and that fixed it! I hope I can get credit for the 10 days I didn’t get ad free 

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