How to contact customer service?

[AdamPandora]

@keo Our support team can help with this - they will be contacting you separately via email.

Keep an eye our for their message! 

[Finnegan]

Trial for premium 2 months. No ads. Cannot get it to stop playing ads. Seems a hassle getting any help. Thought it would've East to try and use for my massage practice! This for free is terrible. Any help? 

Moderator edit: edited title for clarity

[AdamPandora]

@Finnegan Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Avonlady3521]

Receiving ads after like 3 songs,ihave been charged on my discover card on january 8 2020. Please credit me for the month

[AdamPandora]

@Avonlady3521 Someone from our User Support team will be reaching out to you directly via email to help with this.

Keep an eye out for their message! 

[rfroome1]

I signed up on my desktop pc under pandora.com

[AdamPandora]

@rfroome1 To clarify, are you still hearing ads after signing up for Pandora Plus?

If so, could you please confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[gainesdanielle]

I paid for premium signed in and out multiple times and redownloaded the app and I’m getting NONE of the features i am supposed to be getting. I’m going to request a refund if it’s not solved tonight! 

[AlyssaPandora]

Hi, @gainesdanielle. 👋

Thanks so much for sharing your experience. 

It looks like your account is upgraded to a monthly Premium Family plan. Please check your email as a member of our team has contacted you directly to offer further assistance.

Appreciate your patience during this process! 🎧

[chulefoxy13]

I recently upgrade  my memership to premium and till have adds. How can we fix this? 

[AdamPandora]

@chulefoxy13 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[monterrozasandy]

Why am I getting ads and I’m still not allowed to skip as much