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Re: How to contact customer service?

AdamPandora
Moderator
Moderator

@keo Our support team can help with this - they will be contacting you separately via email.

Keep an eye our for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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2 month trial still airing ads

Finnegan
Local Performer

Trial for premium 2 months. No ads. Cannot get it to stop playing ads. Seems a hassle getting any help. Thought it would've East to try and use for my massage practice! This for free is terrible. Any help? 

 

Moderator edit: edited title for clarity

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Re: 2 month trial still airing ads

AdamPandora
Moderator
Moderator

@Finnegan Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: 2 month trial still airing ads

Avonlady3521
Local Performer

Receiving ads after like 3 songs,ihave been charged on my discover card on january 8 2020. Please credit me for the month

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Re: 2 month trial still airing ads

AdamPandora
Moderator
Moderator

@Avonlady3521 Someone from our User Support team will be reaching out to you directly via email to help with this.

Keep an eye out for their message! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads on Pandora trial

rfroome1
Local Performer

I signed up on my desktop pc under pandora.com

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Re: Still getting ads on Pandora trial

AdamPandora
Moderator
Moderator

@rfroome1 To clarify, are you still hearing ads after signing up for Pandora Plus?

If so, could you please confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Premium

gainesdanielle
Local Performer

I paid for premium signed in and out multiple times and redownloaded the app and I’m getting NONE of the features i am supposed to be getting. I’m going to request a refund if it’s not solved tonight! 

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Re: Premium

AlyssaPandora
Moderator
Moderator

Hi, @gainesdanielle. 👋

Thanks so much for sharing your experience. 

It looks like your account is upgraded to a monthly Premium Family plan. Please check your email as a member of our team has contacted you directly to offer further assistance.

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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why still getting ads if i'm on a premium membership?Re: Still getting ads on Pandora trial

chulefoxy13
Local Performer

I recently upgrade  my memership to premium and till have adds. How can we fix this? 

 

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Re: why still getting ads if i'm on a premium membership?Re: Still getting ads on Pandora trial

AdamPandora
Moderator
Moderator

@chulefoxy13 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads on Pandora trial

monterrozasandy
Local Performer
Why am I getting ads and I’m still not allowed to skip as much
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