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Re: Commercials

Moderator
Moderator

@Berkleybaby It may help to sign out of Pandora on your device, and sign back in with the email address your upgraded account is registered with.

In the meantime, our support team will also be reaching out to you separately via email to help make sure this gets resolved.

Keep an eye out for their message.

Adam | Community Moderator

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why am i getting ads, did my acct get canceled somehow? the money keeps coming out of my bank acct

Local Performer

I have had this acct over a year now, you take the payment out of my acct, now i get ads Why?

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Re: why am i getting ads, did my acct get canceled somehow? the money keeps coming out of my bank ac

Moderator
Moderator

@eagle69 Our support team would be happy to look into this further with you.

They will be sending you an email to gather more information, so please keep an eye out for their message. 

Adam | Community Moderator

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Re: why am i getting ads, did my acct get canceled somehow? the money keeps coming out of my bank ac

Local Performer

Ok It's been a week. Where is my email you promised. I am aware i can cancel, if this is how you treat your customers

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Re: why am i getting ads, did my acct get canceled somehow? the money keeps coming out of my bank ac

Moderator
Moderator

@eagle69 The email would have been sent to the address associated with your Pandora account.

Looks like the email is 'screa***********@aol.com'. (For privacy reasons we can't post the entire email.)

Please be sure to check spam and junk folders just in case the email ended up in there. 

Let me know if you still haven't receive it. 

Tanner | Community Moderator

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Advertisement

Local Performer

Currently am subscribed to the pandora premium family membership. As of recently we are hearing advertisements and cannot find a solution. We have disabled artist messages and still nothing is working! Please help this is getting annoying 

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Re: Advertisement

Moderator
Moderator

@James_esko Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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Re: Charge date when starting 60-day trial

Local Performer

 

I signed up for "no ads", but I keep getting ads? Please correct my subscription.

 

Trial Start Date: Thursday, January 9, 2020
Subscription Plan: Annual
Length of Trial: 30 days
At the end of your trial, the payment method you provided will be automatically charged $54.89 + tax, annually for your Pandora Plus subscription.
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Re: Charge date when starting 60-day trial

Moderator
Moderator

@luluinla00 Our support team would be happy to look into this - they will be contacting you separately via email.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Still getting ads with direct-billed subscription

Local Performer

I am having the same issue! My last subscription renewal was in April 2019 for a year. Getting commercials now. Not Good!!!

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Re: Still getting ads with direct-billed subscription

Moderator
Moderator

@dwshook Our support team has taken a look and have informed me that the Pandora account your community profile is registered with has never been signed up for any subscription.

If you signed up for a subscription, then it is was likely done on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message!

Adam | Community Moderator

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Re: Still hearing commercials with a paid subscription

Local Performer

Right- and the reply is more of an online response- what is it going to take to talk to an actual person!!!!????!!!!!!

 

This is bull **ahem**!!!!!!

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