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Re: Still hearing ads with Pandora Plus

Moderator
Moderator

@lies Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please grab a screenshot of the next one that plays, and attach it in a reply to this thread?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Subscription dropped?

Local Performer

My subscription dropped again. My main family plan login now yields commercials and so do my family plan member logins.  How do I fix this?  Subscription appears to be in good order?  Help....again... 🙂

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Re: Subscription dropped?

Moderator
Moderator

@charlesbatsford That's very strange - I had our support team take a look and they do see your subscription is still active.

They have made a small change on their end which they believe should resolve any issues you and your family are running into.

Please have everyone sign out of the app, and then sign back into their separate accounts on their devices.

If you continue to hear ads when listening, please follow up and let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Paid but still on limited services

Local Performer

I paid for my premium Pandora subscription and I've been charged for it. I'm still on limited services. My account doesn't acknowledge that I've upgraded, however my bank account did.

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Re: Paid but still on limited services

Moderator
Moderator

@lynn7865 Could you confirm that you are logged into your upgraded account on your device?
Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Also, please send me a screenshot of the next ad that plays.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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