cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Still getting ads on paid subscription

Local Performer

I pay for a subscription monthly.  I still get adds between every song.  How is this going to be fixed?

 

Moderator Edit: Edited title for clarity

Reply
Loading...
Highlighted

Re: Still getting ads on paid subscription

Moderator
Moderator

@Akenna Welcome to the community!

Here is link to our help page article that may help explain what is happening or how to diagnose the situation. 

If you're still not able to see that your subscription has applied to your account, our support team can help. There is an Email Us button on the right side of the screen where you can reach out directly to them for further assistance. 

Adam | Community Moderator

Let's share music in the Playlist Swap

Reply
Loading...
Highlighted

Commercial

Local Performer

My subscription is supposed to be commercial free. However. It seems most evenings, about 7:15 PM, we hear a single commercial. Why is this happening?

0 Kudos
Reply
Loading...
Highlighted

Re: Commercial

Moderator
Moderator

@Silvey510 Thanks for your post! 

I moved it to this thread as the link that @AdamPandora has listed above should help with your issue.

Hope you find this helpful!

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos
Reply
Loading...
Highlighted

All Ads

Local Performer

Why am I hearing ads on Pandora, is it because I got a new phone? I pay four ninty nine a month for no ads.

0 Kudos
Reply
Loading...
Highlighted

Re: All Ads

Moderator
Moderator

Welcome to the community, @allie1953!

Please view the steps @AdamPandora listed above.

You can also find the steps here to determine what's happening with your account and subscription.

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos
Reply
Loading...
Highlighted

Pandora premium

Local Performer
I thought with premium..it is supposed to be commercial free? I pay for premium and still have ads?
0 Kudos
Reply
Loading...
Highlighted

Re: Pandora premium

Moderator
Moderator

Hi @Carettig I moved your post to an existing thread that sounds similar to your issue. You can check out the solution here to see if it helps with your problem. 

Don't forget to 'Like' ❤️ if it helps. 

Thanks for posting to community! 

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...
Highlighted

Pandora Plus

Local Performer
Why am I still getting ads with Pandora Plus?
0 Kudos
Reply
Loading...
Highlighted

Re: Pandora Plus

Community Manager
Community Manager

@smbww I've moved your post into this exiting thread on the subject of ads on a Pandora Plus paid account.

 

I recommend checking out the content of this help article for troubleshooting scenarios for ads on a Pandora Plus account. Let me know if you run into any issues on any of the steps in the article.

 

I hope to see you around the Community often! 🎧

Erick | Community Manager

Let's talk music in Community Chat

0 Kudos
Reply
Loading...
Highlighted

Why am I getting commercials when I have a paid subscript...

Local Performer
Why am I getting commercials when I have a paid subscription? mod edit: format
0 Kudos
Reply
Loading...
Highlighted

Re: Why am I getting commercials when I have a paid subscript...

Moderator
Moderator

Hi @RickB thanks for posting to community. I've moved your post to this thread in our Subscription board to keep things organized. 

The Pandora account associated with your community profile does not appear to be upgraded at this time. I would refer to @AdamPandora post above for more information on this. You can find the post by clicking here

Thanks again for being part of community.  🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos
Reply
Loading...