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Re: Still getting ads on Pandora trial

AdamPandora Moderator
Moderator

@akwildsides I recommend taking a look at my above post for tips on how to resolve this. 

If you continue to hear ads after ensuring you are logged into the correct account, please follow up with the requested information at the bottom of that same post, and I'll be happy to look into this further with you. 

Adam | Community Moderator

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Re: Still getting ads on Pandora trial

bigirish
Local Performer

i purchased pandora premium family but still hear ads


@Tparrini1 wrote:

Why am I still getting ads if I signed up for the free trial on Oct. 22?

 

Moderator edit: edited title for clarity


 

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Re: Still getting ads on Pandora trial

AlyssaPandora Moderator
Moderator

Hey, @bigirish. 👋

I've gone ahead and created an email case for you with our User Support team.

It looks like you're currently upgraded to a free trial of Pandora Plus (not Premium). 

Someone will be in touch shortly via email to assist with your free trial subscription.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

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Re: Still getting ads with direct-billed subscription

joe97372
Local Performer

I have had an account for over 10 years and now I started getting commercials/adds.  I don't know how to contact anyone either.  This is Freaking Ridiculous!

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/....

AlyssaPandora Moderator
Moderator

Hey there, @joe97372. 👋

Sorry to hear that you're getting ads while being upgraded. 

A specialist from our User Support team has already reached out to you via email to assist with your subscription directly.

Thanks so much for being a part of the community! 🎹

Alyssa | Community Moderator

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Commercials

csreed
Local Performer

Pandora is collecting my premiums but I'm still here in commercials tried logging off and logging in that don't work completed my profile that don't work the only thing I can figure is when I changed devices Pandora failed to recognize it? I don't know but it's frustrating

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Re: Commercials

AdamPandora Moderator
Moderator

@csreed Our support team mentioned that you do have an open case with them regarding this issue.

If you have any additional questions, make sure to reply back directly to the email thread you have open with them.

 

Adam | Community Moderator

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Ads

cshowell
Local Performer

Why am I still getting ads after subscribing and being charged for the subscription since Nov.

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Re: Ads

AdamPandora Moderator
Moderator

@cshowell Nice to see you around the community.

It doesn't look like the Pandora account your community profile is registered with is currently upgraded.

If you signed up for subscription, then it was likely done on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

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