If you continue to hear ads after ensuring you are logged into the correct account, please follow up with the requested information at the bottom of that same post, and I'll be happy to look into this further with you.
Hey, @bigirish. 👋
I've gone ahead and created an email case for you with our User Support team.
It looks like you're currently upgraded to a free trial of Pandora Plus (not Premium).
Someone will be in touch shortly via email to assist with your free trial subscription.
Thanks for your patience during this process! 🎧
I have had an account for over 10 years and now I started getting commercials/adds. I don't know how to contact anyone either. This is Freaking Ridiculous!
Hey there, @joe97372. 👋
Sorry to hear that you're getting ads while being upgraded.
A specialist from our User Support team has already reached out to you via email to assist with your subscription directly.
Thanks so much for being a part of the community! 🎹
Pandora is collecting my premiums but I'm still here in commercials tried logging off and logging in that don't work completed my profile that don't work the only thing I can figure is when I changed devices Pandora failed to recognize it? I don't know but it's frustrating
@cshowell Nice to see you around the community.
It doesn't look like the Pandora account your community profile is registered with is currently upgraded.
If you signed up for subscription, then it was likely done on a Pandora account registered under a different email address.
I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.
In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.
Keep an eye out for their message.
Thanks for your patience.