Pandora App shows cancelled Pandora Plus subscription, but App Store still shows active. Was working this morning, but around 145pm I opened Pandora app and it says my subscription has ended. I didn’t cancel it.
@Daddyaj954 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
What am I hearing adds on the $4.99 plan?
@Jrg1965 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
Re-subscribed to Pandora Plus through Apple, still seeing ads. May I get some help please? Thank you😊
@joemd1960 It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.
I apologize for any inconvenience. Let me know if you have any other questions.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I am having the same problem. Can I be refunded?
@Jasminee I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.
+++++++++++++++++++++++++
Refund request:
Subscriptions purchased on iOS devices (iPhone, iPad, iPod Touch) are billed through Apple, so any billing discrepancies are handled by their support team.
To request a refund through Apple, visit the Apple support page.
For additional help with your purchase, go to Subscriptions and Purchases Support.
Even though it is Apple's policy not to issue refunds for subscriptions you've purchased through Apple, they will make an exception in certain cases. They should reply to your request within 24 hours.
I hope this is helpful.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I’ve paid twice now and I’m still not getting upgrade. I checked both accounts i have and neither one upgraded. But it said it would only grade to my iCloud account and still haven’t gotten it
Can someone help me out , this is like my second month hearing ads even tho the payment was already made. Tried everything and still hearing ads
@Taylorpate I do see you were able to successfully activate your subscription through Apple shortly after posting on the Community.
Was there anything else you needed help with?
Let me know.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
@Cuata I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I renewed my subscription 2 days ago and it worked fine. Today, it went back to me not having a subscription. I logged out and signed back in. I even deleted the app. How can I get help on this?
@Stella17 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I upgraded to Pandora Plus after accidentally cancelling my subscription and still getting ads
How can I stop this? I play music in between classes and now the ads are coming in, even though I upgraded and it's SUPER annoying. Plus, I don't want to be getting charged if I'm not getting the benefits!
How can I fix this? I did log out and back in again after I upgraded. Thanks,
Beth107
@beth107 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I paid for a plus subscription and it still played ads. Went to premium and the same thing is happening
@Mfink1014 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
I have paid for pandora plus through my apple subscription but I’m still getting commercials
I have my current receipt which was dated aug 7
@Pknmnsher I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Hope this helps!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.22.24)
8/26/2022. I renewed pandora this morning. When I started playing pandora I now have ads. How can I fix this?