Still hearing commercials with a paid subscription

[AdamPandora]

@andygee302 I moved your post to this thread since your subscription was purchased through Apple.

Could you confirm that you are logged into your upgraded account on your device when ads play?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

[Etolentino13]

I have had the pandora plus upgrade for months now. I've been satisfied with the unlimited skips and commercial free music until recently. It's like I was booted for the plan but am still being charged for it.  I cancelled my subscription and renewed it. Hopefully it helps. 

[TannerPandora]

Hi @Etolentino13 I'm going to have someone from Pandora's user support follow up with you on this. 

Please be on the look out for an email from them via the address you used to sign up with on community. 

Thanks for posting to community! 🎧

[Danielle6694]

I upgraded and am now paying for my Pandora but I still have ads. That’s the whole reason I started paying so I wouldn’t have the ads. Please help!!!

[AdamPandora]

@Danielle6694 I moved your post to this thread since it appears your account was previously upgraded through Apple.

To clarify, are you still currently paying for Pandora Plus through Apple?

If so, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

Let me know how it goes.

[sferg17]

I am still getting ads with paid subscription. I have logged out and back in with no help.

[AdamPandora]

@sferg17 I moved your post to this thread since you were running into a similar issue with your subscription purchased through Apple.

I had someone from our support team take a look at this and they were able to resolve it on their end.

Your subscription should now be showing on your account.

Hope this helps! 

[DickPanthers]

Help me out here. I’ve logged in and out several times. 

[AdamPandora]

@DickPanthers Someone from our support team will be reaching out to you separately via email to get this figured out.

Please keep en eye out for their message. 

[Nitas]

I received a receipt from Apple this morning about 9am for the monthly charge for premium pandora. When I logged into pandora on my computer later in the day it said my premium account stopped.  I closed & opened it again, same thing.  I tried the app on my I-phone and same thing.  It’s showing and playing commercials & trying to get me to upgrade.  But I just paid, what happened?

mod edit: changing title for clarity

[TannerPandora]

Hi @Nitas thanks for posting to community! Sorry about this inconvenience! 😔

There was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

++

If this happens again, you can use the steps below to restore your subscription.

From your iOS device (iPhone, iPad, iPod Touch), you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

Thanks for posting to community! ❤️🎧

[Shasta]

Thank you.