Still getting ads with subscription through Apple

[Sparky1665]

Still receiving ads when monthly subscription charged to credit card. 

mod edit: changing title for clarity

[AdamPandora]

@Justwantmyjam I moved your post to this thread as I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

[Cabutler]

I have left 5 emails and no response but Pandora has taken my 12.99 out of my account and I am still hearing ads can’t replay songs can’t do anything on my account but listen to ads after every 3 songs. Ads about hiking trails, Granger.com it makes no sense.

[AdamPandora]

@Cabutler I moved your post to this thread since it sounds like you may be signed up for a subscription through Apple.

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

[Jenn29nm]

I have the same issue. I have paid for my premium and I look to make sure it went through and it has it says next payment due July 24 but my premium isn’t working 

[TannerPandora]

Hi @Jenn29nm, thanks for posting to community.

Looks like you're upgraded through Apple. you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your Apple password to confirm.

This should reapply your subscription to your account. Let me know how it goes. 

[Kitandaya4026]

I am a subscriber and I still hear ads, why?

[TannerPandora]

Hi @Kitandaya4026 - thanks for posting!

I moved your message over to an existing thread: Still getting ads with subscription through Apple

Looks like there was communication error between the Apple system and our system. The error has been resolved and your subscription has returned to your account.

Sorry for any trouble.

[doublevv]

what about the month i had to listen to commercials - how do u correct that ?

thanks

[AlyssaPandora]

Hi there, @doublevv. 👋

Sorry to hear that happened. Someone from our User Support team has reached out to you via email to offer additional information. If you don't see the email yet, be sure to check your spam / junk folder to ensure the message didn't end up there.

Thanks so much for your patience! 🎧

[Sandraivette34]

I paid my subscription $12.99 in Itune Store, but still hear ads

[AlyssaPandora]

Hi there, @Sandraivette34. 👋

Sorry for any inconvenience this has caused.

To keep the community space tidy, I moved your post over to this existing thread: Still getting ads with subscription through Apple

Your subscription has been restored to your Pandora account. If you haven't noticed the change, please refresh the Pandora app or your web browser. 

Feel free to let me know if you continue to run into trouble with this. Thanks so much for posting on the Pandora Community! 🎶

[SANDMANN]

I’m already subscribed to pandora plus but not getting its features and I got a email saying my subscription got transferred to another device 

[AdamPandora]

@SANDMANN Nice to see you around the community. 👋🏽

I had our support team take a look, and it appears you have two accounts set up with Pandora, and transferred the subscription to the new one you created.

I am going to have them contact you privately via email for more information around this.

Please keep an eye out for their message. 📬

Thanks for your patience! 

[EuEu]

Why am I still getting commercials if I’m charged each month to not get commercials?

[AdamPandora]

@EuEu I moved your post to this thread since it sounds like you may be signed up for a subscription through Apple.

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

[BrandoPolo]

How do I contact Pandora for help? I have a Pandora Plus subscription but I'm still hearing ads. There seems to be no way to contact customer support. 

[AdamPandora]

@BrandoPolo Nice to see you around the community.

Still hearing ads:

I do see your account was previously upgraded through Apple. 

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

+++++++++++++++++++++++++

Contacting support:

For future reference, you can find instructions on how to contact our support team on this thread: How to contact customer service?

[bd1]

I upgraded my subscription to Premium.  I still hear ads and when listening to an album it cuts off to a Pandora station after 5 songs or so.  How do I fix this? 

[AdamPandora]

@bd1 I do see your account is currently upgraded to Pandora Premium.

It may help to sign out of Pandora, and then sign back in just to make sure you are signed into the correct account.

In the meantime, I will have someone from our User Support team reach out to you privately via email to help make sure this gets resolved. 

Please keep an eye out for their message.

Thanks for your patience! 🤝

[drich39]

I have paid for Pandora Plus for years and suddenly started hearing ads. When I log into my account it looks like I have a free account and I am given the option to upgrade. I've never defaulted a payment and my payment method hasn't changed. Please help.