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Still getting ads with subscription through Apple

Sparky1665
Local Performer

Still receiving ads when monthly subscription charged to credit card. 

 

mod edit: changing title for clarity

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269 Replies

AdamPandora
Moderator
Moderator

@Justwantmyjam I moved your post to this thread as I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

Adam | Community Moderator

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Cabutler
Local Performer

I have left 5 emails and no response but Pandora has taken my 12.99 out of my account and I am still hearing ads can’t replay songs can’t do anything on my account but listen to ads after every 3 songs. Ads about hiking trails, Granger.com it makes no sense.

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AdamPandora
Moderator
Moderator

@Cabutler I moved your post to this thread since it sounds like you may be signed up for a subscription through Apple.

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

Adam | Community Moderator

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Jenn29nm
Local Performer

I have the same issue. I have paid for my premium and I look to make sure it went through and it has it says next payment due July 24 but my premium isn’t working 

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TannerPandora
Moderator
Moderator

Hi @Jenn29nm, thanks for posting to community.

Looks like you're upgraded through Apple. you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your Apple password to confirm.

This should reapply your subscription to your account. Let me know how it goes. 

Tanner | Community Moderator

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Kitandaya4026
Local Performer

I am a subscriber and I still hear ads, why?

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TannerPandora
Moderator
Moderator

Hi @Kitandaya4026 - thanks for posting!

I moved your message over to an existing thread: Still getting ads with subscription through Apple

Looks like there was communication error between the Apple system and our system. The error has been resolved and your subscription has returned to your account.

Sorry for any trouble.

Tanner | Community Moderator

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doublevv
Local Performer

what about the month i had to listen to commercials - how do u correct that ?

thanks

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AlyssaPandora
Moderator
Moderator

Hi there, @doublevv. 👋

Sorry to hear that happened. Someone from our User Support team has reached out to you via email to offer additional information. If you don't see the email yet, be sure to check your spam / junk folder to ensure the message didn't end up there.

Thanks so much for your patience! 🎧

Alyssa | Community Moderator

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Sandraivette34
Local Performer

I paid my subscription $12.99 in Itune Store, but still hear ads

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AlyssaPandora
Moderator
Moderator

Hi there, @Sandraivette34. 👋

Sorry for any inconvenience this has caused.

To keep the community space tidy, I moved your post over to this existing thread: Still getting ads with subscription through Apple

Your subscription has been restored to your Pandora account. If you haven't noticed the change, please refresh the Pandora app or your web browser. 

Feel free to let me know if you continue to run into trouble with this. Thanks so much for posting on the Pandora Community! 🎶

Alyssa | Community Moderator

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SANDMANN
Local Performer

I’m already subscribed to pandora plus but not getting its features and I got a email saying my subscription got transferred to another device 

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AdamPandora
Moderator
Moderator

@SANDMANN Nice to see you around the community. 👋🏽

I had our support team take a look, and it appears you have two accounts set up with Pandora, and transferred the subscription to the new one you created.

I am going to have them contact you privately via email for more information around this.

Please keep an eye out for their message. 📬

Thanks for your patience! 

Adam | Community Moderator

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EuEu
Local Performer

Why am I still getting commercials if I’m charged each month to not get commercials?

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AdamPandora
Moderator
Moderator

@EuEu I moved your post to this thread since it sounds like you may be signed up for a subscription through Apple.

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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BrandoPolo
Local Performer

How do I contact Pandora for help? I have a Pandora Plus subscription but I'm still hearing ads. There seems to be no way to contact customer support. 

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AdamPandora
Moderator
Moderator

@BrandoPolo Nice to see you around the community.

Still hearing ads:

I do see your account was previously upgraded through Apple. 

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

+++++++++++++++++++++++++

Contacting support:

For future reference, you can find instructions on how to contact our support team on this thread: How to contact customer service?

Adam | Community Moderator

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bd1
Local Performer

I upgraded my subscription to Premium.  I still hear ads and when listening to an album it cuts off to a Pandora station after 5 songs or so.  How do I fix this? 

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AdamPandora
Moderator
Moderator

@bd1 I do see your account is currently upgraded to Pandora Premium.

It may help to sign out of Pandora, and then sign back in just to make sure you are signed into the correct account.

In the meantime, I will have someone from our User Support team reach out to you privately via email to help make sure this gets resolved. 

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

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drich39
Local Performer

I have paid for Pandora Plus for years and suddenly started hearing ads. When I log into my account it looks like I have a free account and I am given the option to upgrade. I've never defaulted a payment and my payment method hasn't changed. Please help.

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