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Re: Still getting ads

AdamPandora
Moderator
Moderator

@Justwantmyjam I moved your post to this thread as I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

Adam | Community Moderator

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Re: what premium

Cabutler
Local Performer

I have left 5 emails and no response but Pandora has taken my 12.99 out of my account and I am still hearing ads can’t replay songs can’t do anything on my account but listen to ads after every 3 songs. Ads about hiking trails, Granger.com it makes no sense.

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Re: what premium

AdamPandora
Moderator
Moderator

@Cabutler I moved your post to this thread since it sounds like you may be signed up for a subscription through Apple.

If you were charged within the last month by Apple for a Pandora Premium subscription and are still hearing ads, you should be able to follow the instructions provided in the accepted solution to this thread to get your subscription activated and returned to your account.

Let me know how it goes.

Adam | Community Moderator

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Ads

Kitandaya4026
Local Performer

I am a subscriber and I still hear ads, why?

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Re: Ads

TannerPandora
Moderator
Moderator

Hi @Kitandaya4026 - thanks for posting!

I moved your message over to an existing thread: Still getting ads with subscription through Apple

Looks like there was communication error between the Apple system and our system. The error has been resolved and your subscription has returned to your account.

Sorry for any trouble.

Tanner | Community Moderator

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subscription

Sandraivette34
Local Performer

I paid my subscription $12.99 in Itune Store, but still hear ads

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Re: subscription

AlyssaPandora
Moderator
Moderator

Hi there, @Sandraivette34. 👋

Sorry for any inconvenience this has caused.

To keep the community space tidy, I moved your post over to this existing thread: Still getting ads with subscription through Apple

Your subscription has been restored to your Pandora account. If you haven't noticed the change, please refresh the Pandora app or your web browser. 

Feel free to let me know if you continue to run into trouble with this. Thanks so much for posting on the Pandora Community! 🎶

Alyssa | Community Moderator

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Re: Premium not working & ive paid 2wice

Jenn29nm
Local Performer

I have the same issue. I have paid for my premium and I look to make sure it went through and it has it says next payment due July 24 but my premium isn’t working 

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Re: Premium not working & ive paid 2wice

TannerPandora
Moderator
Moderator

Hi @Jenn29nm, thanks for posting to community.

Looks like you're upgraded through Apple. you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your Apple password to confirm.

This should reapply your subscription to your account. Let me know how it goes. 

Tanner | Community Moderator

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Re: Still getting ads with subscription through Apple

SANDMANN
Local Performer

I’m already subscribed to pandora plus but not getting its features and I got a email saying my subscription got transferred to another device 

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Re: Still getting ads with subscription through Apple

AdamPandora
Moderator
Moderator

@SANDMANN Nice to see you around the community. 👋🏽

I had our support team take a look, and it appears you have two accounts set up with Pandora, and transferred the subscription to the new one you created.

I am going to have them contact you privately via email for more information around this.

Please keep an eye out for their message. 📬

Thanks for your patience! 

Adam | Community Moderator

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Ad free

EuEu
Local Performer

Why am I still getting commercials if I’m charged each month to not get commercials?

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