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Still getting ads with subscription through Apple

Sparky1665
Local Performer

Still receiving ads when monthly subscription charged to credit card. 

 

mod edit: changing title for clarity

Labels (1)
269 Replies

AdamPandora
Moderator
Moderator

@Jonh1991 I moved your post over to this existing thread: Still getting ads with subscription through Apple

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your Premium subscription has returned to your account.

Hope this helps!

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@CordellColossal Nice to see you around the Community.

I'm showing the Pandora account connected to your Community profile is currently upgraded to Pandora Plus - not Pandora Premium.

Can you confirm within your Apple ID subscription settings that Pandora Premium is showing?

You can view your current subscriptions through Apple here.

Let me know what you find out. 

Adam | Community Moderator

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SteVinZee
Local Performer

I've had Pandora Plus for many years and have never heard any Ads.....until today. When I look up the plan details it still includes "ad-free". What has changed?

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AdamPandora
Moderator
Moderator

@SteVinZee Could you confirm that you are logged into your upgraded account on your device

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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jadedrainbows
Local Performer

I upgraded to Pandora Premium and was charged but my account shows I'm I still Pandora Plus.  I have logged out of my account to refresh it and there is still no change. I have emailed Pandora with no response please help.

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AdamPandora
Moderator
Moderator

@jadedrainbows I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you. 

Adam | Community Moderator

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Ruben1
Local Performer

Adds in my account 

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AdamPandora
Moderator
Moderator

@Ruben1 I moved your post over to this thread since it does look like your account was previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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WillSherwood
Local Performer

I upgraded to premium in the Apple App Store but I’m still seeing advertising. Any ideas how to fix that?Problem upgrading to premium

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bgonzalez
Local Performer

Same here ads even tho I paid 

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AdamPandora
Moderator
Moderator

@WillSherwood Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@bgonzalez I moved your post over to this existing thread: Still getting ads with subscription through Apple

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AngelinaMarie90
Local Performer

I have purchased the plus for 4.99 a month  and yet it says I need to purchase it again in order to have skips and no commercials.

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AdamPandora
Moderator
Moderator

@AngelinaMarie90 I moved your post over to this thread since it does look like your account was previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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robailey14
Local Performer

I resubscribe to pandora plus the money was removed out of my account and it's still like I have the free version is there a number or something I can call to get this problem resolved 

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AdamPandora
Moderator
Moderator

@robailey14 I moved your post over to this thread since it does look like your account was previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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kryger71511
Local Performer

Upgraded to Pandora Premium from Plus. It won't let me search and play music and it still states I am on PLus, but my phone states Premium. It says I will be charged? What is wrong? 

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Swright3506
Local Performer

I keep seeing ads to upgrade to Pandora Plus even though I already have that? I see the premium ads too but I’m just not sure why I’m seeing ads for plus if I already have it. 

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AdamPandora
Moderator
Moderator

@kryger71511 I moved your post over to this existing thread: Still getting ads with subscription through Apple

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your Premium subscription has returned to your account.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@Swright3506 Could you confirm that you are logged into your upgraded account on your device

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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