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Re: Apple subscription

Moderator
Moderator

@Celinacharlie I moved your post over to this existing thread: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

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Re: Apple subscription

Local Performer

Yes that worked! Thank you!! 

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Re: Apple subscription

Moderator
Moderator

Happy to hear that, @Celinacharlie😁

Enjoy the music! 

Adam | Community Moderator

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Re: Still hearing ads with Pandora Plus

Local Performer

Why am I getting commercials

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Re: Still hearing ads with Pandora Plus

Moderator
Moderator

@Raulavila Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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Re: Limit on Pandora Premium sessions

Local Performer

I am the only person using Pandora Plus in my car on bluetooth.   I had Pandora Plus.  Cancelled.  Rejoined later and am getting ads and limited skips.  It says it renews December 13???

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Re: Limit on Pandora Premium sessions

Moderator
Moderator

@lyselong I moved your post over to this existing thread: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads with subscription through Apple

Local Performer

I have paid for Pandora premium for last year, auto billed to credit card, with no commercials. This week, every two songs there are commercials.  I am still paying for premium.  I have written in for help with no response.  I am frustersted.  Can come one please fix this problem.   Help!!  Annoyed!  Wendy Simon

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Re: Still getting ads with subscription through Apple

Moderator
Moderator

@Wendyannsimon If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still getting ads with subscription through Apple

Local Performer

I am getting the same issue.  Just resubscribed to Pandora (through iOS).  I don't even see an option on Pandora.com to "Retrieve Your Subscription", but am still receiving commercials.

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Re: Still getting ads with subscription through Apple

Moderator
Moderator

@Grant3405 It appears that there was a communication error between the Apple billing system and our system.

The error seems to have been resolved and your subscription has returned to your account.

Hope this helps!

Adam | Community Moderator

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Upgraded to Premium but it's not Premium

Local Performer

Upgraded to premium just now, w/30 days free, but it still says "upgrade to premium." I deleted the app and downloaded again, but still showing that I haven't upgraded.

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