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Re: $4.99 subscription

Moderator
Moderator

Hi @Hramire I moved your post to this thread because it sounds like you're having a similar problem. 

Since you mentioned that you upgraded through Apple, I checked our billing system and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience. Thanks for posting to community! 🎧

Tanner | Community Moderator

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Re: $4.99 subscription

Local Performer

what about the month i had to listen to commercials - how do u correct that ?

thanks

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Re: $4.99 subscription

Moderator
Moderator

Hi there, @doublevv. 👋

Sorry to hear that happened. Someone from our User Support team has reached out to you via email to offer additional information. If you don't see the email yet, be sure to check your spam / junk folder to ensure the message didn't end up there.

Thanks so much for your patience! 🎧

Alyssa | Community Moderator

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Re: Still hearing commercials with a paid subscription

Local Performer

It is Feb. 21st 2020 and I have a paid subscription and I'm still getting afs! what's really going on? 

C0B02D57-208C-48E0-AEDF-D49EB9F9B094.png

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Re: Still hearing commercials with a paid subscription

Moderator
Moderator

@Sparky71 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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Subscribe

Local Performer

I paid for ad free music and I still have ads why is that the money already come out of my account 

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Re: Subscribe

Moderator
Moderator

@Carolinabarajas I moved your post to this thread since you were experiencing a similar issue.

It appears there was a communication error between the Apple billing system, and our billing system. Our support team was able to get this resolved, so your subscription should now be showing on your account.

Hope this helps!

Adam | Community Moderator

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Re: Still hearing commercials with a paid subscription

Underground

I am also getting ads using my paid account 

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Re: Still hearing commercials with a paid subscription

Moderator
Moderator

@andygee302 I moved your post to this thread since your subscription was purchased through Apple.

Could you confirm that you are logged into your upgraded account on your device when ads play?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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Why am I getting commercials now on my $4.99 plan?

Local Performer

I have had the pandora plus upgrade for months now. I've been satisfied with the unlimited skips and commercial free music until recently. It's like I was booted for the plan but am still being charged for it.  I cancelled my subscription and renewed it. Hopefully it helps. 

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Re: Why am I getting commercials now on my $4.99 plan?

Moderator
Moderator

Hi @Etolentino13 I'm going to have someone from Pandora's user support follow up with you on this. 

Please be on the look out for an email from them via the address you used to sign up with on community. 

Thanks for posting to community! 🎧

Tanner | Community Moderator

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Still have ads

Local Performer

I upgraded and am now paying for my Pandora but I still have ads. That’s the whole reason I started paying so I wouldn’t have the ads. Please help!!!

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