Since you mentioned that you upgraded through Apple, I checked our billing system and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.
I apologize for any inconvenience. Thanks for posting to community! 🎧
Hi there, @doublevv. 👋
Sorry to hear that happened. Someone from our User Support team has reached out to you via email to offer additional information. If you don't see the email yet, be sure to check your spam / junk folder to ensure the message didn't end up there.
Thanks so much for your patience! 🎧
Hi @DallasBenton! Thanks for posting.
Since you upgraded through your iOS device you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
Let me know how it goes.
@Sparky71 Could you confirm that you are logged into your upgraded account on your device?
Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.
If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?
Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
Let me know.
@Carolinabarajas I moved your post to this thread since you were experiencing a similar issue.
It appears there was a communication error between the Apple billing system, and our billing system. Our support team was able to get this resolved, so your subscription should now be showing on your account.
Hope this helps!