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Re: $4.99 subscription

Moderator
Moderator

Hi @Hramire I moved your post to this thread because it sounds like you're having a similar problem. 

Since you mentioned that you upgraded through Apple, I checked our billing system and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience. Thanks for posting to community! 🎧

Tanner | Community Moderator

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Re: $4.99 subscription

Local Performer

what about the month i had to listen to commercials - how do u correct that ?

thanks

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Re: $4.99 subscription

Moderator
Moderator

Hi there, @doublevv. 👋

Sorry to hear that happened. Someone from our User Support team has reached out to you via email to offer additional information. If you don't see the email yet, be sure to check your spam / junk folder to ensure the message didn't end up there.

Thanks so much for your patience! 🎧

Alyssa | Community Moderator

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Re: $4.99 subscription

Local Performer

paying for commercial free but getting commercials

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Re: $4.99 subscription

Moderator
Moderator

Hi @DallasBenton! Thanks for posting. 

Since you upgraded through your iOS device you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

Let me know how it goes. 

Tanner | Community Moderator

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Re: Still getting ads with subscription through Apple

Local Performer

This is not working it says i have no subscription but have been paying for it. 

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Re: Still getting ads with subscription through Apple

Moderator
Moderator

@DallasBenton I am going to have someone from our support team contact you privately via email for further assistance with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Still hearing commercials with a paid subscription

Local Performer

It is Feb. 21st 2020 and I have a paid subscription and I'm still getting afs! what's really going on? 

C0B02D57-208C-48E0-AEDF-D49EB9F9B094.png

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Re: Still hearing commercials with a paid subscription

Moderator
Moderator

@Sparky71 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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Subscribe

Local Performer

I paid for ad free music and I still have ads why is that the money already come out of my account 

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Re: Subscribe

Moderator
Moderator

@Carolinabarajas I moved your post to this thread since you were experiencing a similar issue.

It appears there was a communication error between the Apple billing system, and our billing system. Our support team was able to get this resolved, so your subscription should now be showing on your account.

Hope this helps!

Adam | Community Moderator

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Re: Still hearing commercials with a paid subscription

Underground

I am also getting ads using my paid account 

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