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Re: Upgraded but still hearing ads

TannerPandora
Moderator
Moderator

Hey @julk728, thanks for posting! I checked your account and see that you're upgraded through Apple. 

Using the following steps on your iOS device should get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account. Let me know how it goes. 

Tanner | Community Moderator

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paid but not receiving upgrade

jburroughsvideo
Local Performer

I was charged (4.99) but, but my pandora account is not showing the upgrade. I've tried signing in and out on my devices and browser, re-downloading the app, I only have 1 pandora account that I know of... what am I doing wrong?

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Re: paid but not receiving upgrade

Dadagirl16
Local Performer

I just had a similar problem last night with the Pandora Plus upgrade. After paying for it, the app kept saying that my subscription was unavailable even though the play store showed that it was (or should've been) active. After trying everything I could think of to get it working, I ended up requesting help from Pandora and got an email saying that they'd check into the issue. Now while I haven't gotten a response from them (so I'm not sure if it was them or if Pandora just needed a minute...a  very LONG minute, to work) but when I logged in this morning to try and get the app to work and clicked to retrieve my subscription, it finally went through. I'm sorry if this isn't any help but I hope your problem is resolved soon too!

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Re: paid but not receiving upgrade

AdamPandora
Moderator
Moderator

@jburroughsvideo If your subscription was purchased through the Pandora app installed on your mobile device, then it is possible the subscription for whatever reason did not immediately tie to your account (as @Dadagirl16 described).

I had someone from our support team take a quick look, and they mentioned you were previously upgraded through Apple. If you signed up for a new subscription again through Apple, then you should be able to run through these steps to retrieve your subscription.

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

In the meantime, our support team will also be sending you an email separately to help ensure this gets resolved.

Please keep an eye out for their message. 

Adam | Community Moderator

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Re: paid but not receiving upgrade

jburroughsvideo
Local Performer

That did it! thank you! 

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Re: paid but not receiving upgrade

AdamPandora
Moderator
Moderator

@jburroughsvideo Happy to hear that. 

Please stay safe/healthy, and enjoy the music! 🕺🏽🎶

Adam | Community Moderator

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Re: Getting ads on paid Plus subscription through Apple

Wyo
Local Performer

Why am I still hearing ads after I Renewed my subscription through iTunes. 

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Re: Getting ads on paid Plus subscription through Apple

AdamPandora
Moderator
Moderator

@Wyo I had our support team take a look and they believe you were able to resolve this on your end shortly after posting to the community.

Can you please confirm?

Thanks for your patience.

Adam | Community Moderator

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Won’t renew my plus subscription

BMuell9869
Local Performer

I’ve had pandora plus for over a year and when I renewed my subscription on my iPhone I was charged but still do not get pandora plus. I’ve tried logging out and into my account multiple times with no change.

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Re: Won’t renew my plus subscription

TannerPandora
Moderator
Moderator

Hey @BMuell9869 thanks for posting, sorry for any trouble with this. 

I moved your message over to an existing thread: Still getting ads with subscription through Apple

Would you mind trying the following steps to see if this will get your subscription back to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

Tanner | Community Moderator

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Re: I'm still getting ads with subscription

jackiehollis
Local Performer
Ok thanks
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Re: I'm still getting ads with subscription

AdamPandora
Moderator
Moderator

@jackiehollis It looks like this is the first message you've posted to the community.

To clarify, were you charged by Apple within the past month for a subscription to Pandora?

If so, would you mind trying the following steps to see if this will get your subscription back to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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