commericals

[backwardprints]

Hi I'm paying for pandora plus ($4.99/month) but was paying for premium for the last 6 + months. I switched down this plan over a month ago. My payments are going through the app store on my phone. It's weird because on the pandora website, Its telling me I haven't chosen a plan. Something is off here. Can someone help me.

THanks, Brynne

[AdamPandora]

@backwardprints I moved your post to this thread since it sounds like the subscription you signed up for through Apple hasn't connected to your Pandora account yet.

Would you mind trying the following steps to see if this will get your subscription back to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

[backwardprints]

Hi Adam,

That worked! Thank you!

[AdamPandora]

@backwardprints Happy to hear that.

Please stay safe, and have a great rest of your week! 😎

[sandymariex]

I paid for my subscription on my active iPhone 11 Pro. However, I rarely use my active phone to listen to Pandora. I use my old iPhone's on Wi-Fi (as if they were iPods) so that I can leave them in the same spots, one in the house, and one in the garage and literally just use them to run Pandora, and yes, sometimes I have it running on both at the same time. I must have music all the time or my brain will melt. Also when I am at work, it makes more sense to have it running from my PC so I can swap stations all day long. Anyways... I am still getting ads on all three devices. Don't ask me if I get them on the phone I used to pay for my upgrade, because I only stream it on that when I am on road trips, and thanks to the "Stay Home and Stay Healthy, Don't accidentally kill someone" state mandate in Oregon, I haven't been travelling since I paid for the upgrade. Please fix this. I don't share my account with anyone (no way I would allow someone to mess with my finely tuned likes and dislikes on stations that I have been crafting for the past decade), so it makes no sense for it to be a problem. Please help me. And thank you in advance for your timely reply and correction of this matter.

[AlyssaPandora]

Hey there, @sandymariex. 👋

Sorry to hear that you're receiving ads while you have a paid subscription. I moved your post over to this thread to keep everything in the community tidy.

I had a member from User Support check on your account to see what's happening. It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account. You may need to refresh the Pandora app or your web browser to notice the update.

I apologize for any inconvenience this has caused. Thanks so much for posting on the community! 🎶

[JLilMan94]

I recently started to paid for premium service again and I was charged by Apple, but I still get ads. I’m honestly really disappointed because I needed to be able to focus on making art and cleaning my house but have to endure the ads. I paid on April 23rd to not have ads. I have signed out and logged back in several times and that didn’t work. I just want the service that I paid for!!

[AlyssaPandora]

Hi there, @JLilMan94. 👋

Very sorry about your experience with upgrading. I know how frustrating that must be. I moved your post over to the applicable thread as other listeners have encountered similar situations in the past.

I had someone from User Support check on your account, and your subscription should be reapplied. In some cases, the Apple billing system and our system aren't synced which can cause this error. 

Please try refreshing the app or your web browser to notice the changes. 

In the future, you can run through these steps if this issue happens and you aren't able to get in contact with us immediately:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

I hope this information is helpful, and that you can enjoy your tunes now! 🎶

[Kyliejo94]

I paid to renew my subscription and it says it’s good till June 1st but I’m not getting the features 

[AdamPandora]

@Kyliejo94 I moved your post to this thread as I do see your subscription was previously upgraded through Apple.

To clarify, were you charged by Apple within the past month for a subscription to Pandora?

If so, would you mind trying the following steps to see if this will get your subscription back to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

[sonny1]

This is the current message: Sorry, subscriptions are unavailable right now. Please try again later.

[TannerPandora]

Hi @sonny1 sorry to hear you're having trouble upgrading.

So I can investigate, can you let me know the following:

• Are you upgrading through Google Play, Apple or directly through Pandora?
• The make and model of the device you are using to upgrade?
• Would you be able to take a screenshot of the error message? (Let me know if you need steps on how to do this)

Thanks for the help.