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Paid subscription still has commercials

Jeegir
Local Performer

I paid to renew my subscription almost a week ago and still have commercials!

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Re: Paid subscription still has commercials

AdamPandora
Moderator
Moderator

@Jeegir Is it possible your subscription was purchased on an account registered under a different email address?

If so, try signing out of the app/website, and then signing back in using the email address your upgraded account is registered under.

In the meantime, I will also have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Paid subscription still has commercials

Jeegir
Local Performer

I went to look in my profile and saw a link that said if I had a Subscription with an iTunes account to click on it so I did even though I don’t know of an iTunes account that I have, but I am using an iPhone. Supposedly it updated my membership and should work now. 

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Re: Paid subscription still has commercials

AdamPandora
Moderator
Moderator

@Jeegir Thank you for updating me on this. 

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I will reach out to our support team to let them know that you were able to recover your subscription on your end. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Upgraded

Rebeccac
Local Performer

I upgraded through apple app and it isn't registering. I still get commercials and it will still allow me to upgrade. I have confirmation that it worked.  

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Re: Upgraded

AlyssaPandora
Moderator
Moderator

Hey there, @Rebeccac. 👋

Looks like your Premium subscription through the Apple billing platform has been restored. You should be able to listen using the benefits of your paid subscription now. 

Let me know if you're still having trouble with this. 🎧

Alyssa | Community Moderator

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Re: Still getting ads with subscription through Apple

PhoenixRising88
Local Performer

I’m also getting ads with my monthly subscription billed through iTunes. Ads are the bane of human existence...

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Re: Still getting ads with subscription through Apple

AdamPandora
Moderator
Moderator

@PhoenixRising88 Nice to see you around the community.

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

Let us know if this happens again in the future. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: My collection missing on phone

Angelsanchez112
Local Performer

I have logged out and in a couple of times, and have deleted the app and downloaded again, but my premium isn’t working I’ve payed for previous months and have not gotten the premium also, what do I do?

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Re: My collection missing on phone

AdamPandora
Moderator
Moderator

@Angelsanchez112 Sorry to hear that.

To clarify, were you charged by Apple within the past month for a subscription to Pandora Premium?

If so, would you mind trying the following steps to see if this will get your subscription back to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Upgraded still hearing seeing adds

Newro1980
Local Performer

I've Upgraded to pandora plus why am I still seeing adds?

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Re: Upgraded still hearing seeing adds

AdamPandora
Moderator
Moderator

@Newro1980 I do see your account was previously upgraded through Apple.

To clarify, did you recently resubscribe to Pandora Plus through Apple again?

If so, would you mind trying the following steps to see if this will get your subscription back to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

Let me know how it goes. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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