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Still getting ads with subscription through Apple

mrsjayme
Local Performer

Pandora App shows cancelled Pandora Plus subscription, but App Store still shows active. Was working this morning, but around 145pm I opened Pandora app and it says my subscription has ended. I didn’t cancel it.

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51 Replies

AdamPandora
Moderator
Moderator

@Jklhaskins I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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BP33
Local Performer

I paid for pandora premium and don’t have it.

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Bubbaschmutzer
Local Performer

I paid for the Pandora plus October 22 2022 and am still getting ads. 

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AdamPandora
Moderator
Moderator

@BP33 Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@Bubbaschmutzer I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Murphslaw88
Local Performer

I paid for the upgrade to plus but it’s still saying I need to upgrade

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AdamPandora
Moderator
Moderator

@Murphslaw88 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple

I do see you were able to successfully activate your subscription through Apple shortly after posting on the Community.

Was there anything else you needed help with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kingb1267
Local Performer

I reactivated my premium subscription but my account is not updating. I’ve logged out and back in, redownloaded the app, and my account has been charged. When is it supposed to renew?

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AdamPandora
Moderator
Moderator

@Kingb1267 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for Pandora Premium through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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7sanfordd
Local Performer

I'm having the same problem. Given how long you've been working on this, guess it won't be resolved and I'll need to find another platform for my music. Too bad. Don't like paying for something I'm not getting.

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AdamPandora
Moderator
Moderator

@7sanfordd I do see you were able to successfully restore your subscription through Apple to your account shortly after posting on the Community.

Was there anything else you needed help with?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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7sanfordd
Local Performer
Yes i was! Ive had pandora for years and never had this problem. It
might help others to know…after submitting your payment, you have to go
back and scroll down thru the fine print terms of service and find the
activate your upgrade link.
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