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Still getting ads with subscription through Google

danmichelinie
Local Performer

Paid for Pandora Plus and still hearing ads and have limited skips

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AdamPandora
Moderator
Moderator

@danmichelinie Thanks for following up and clarifying that with me.

If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
  2. From My Collection, go to the Profile tab in the bottom navigation bar.
  3. Select Upgrade in the top left corner.
  4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@danmichelinie I moved your post over to this thread since it does look like your account was previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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danmichelinie
Local Performer

Hey Adam, while it was once subscribed through an iOS device, that's since been cancelled.  I re-subscribed to Pandora Plus through the app on my Android. Paid through Paypal. Payments have been going through, however the plan (on all devices) appears to be basic... help please

 

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AdamPandora
Moderator
Moderator

@danmichelinie Thanks for following up and clarifying that with me.

If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
  2. From My Collection, go to the Profile tab in the bottom navigation bar.
  3. Select Upgrade in the top left corner.
  4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos