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Still hearing ads with Pandora Plus

QueenRella
Local Performer

Why did I sign up with Pandora Plus if it acts the same way the regular Pandora does?! Every time I open Pandora it’s like I’m not subscribed to anything!!!! 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@QueenRella It looks like you're subscribed to Pandora Plus, not Pandora Premium. However, you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

14 Replies

AdamPandora
Moderator
Moderator

@QueenRella It looks like you're subscribed to Pandora Plus, not Pandora Premium. However, you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

Girardn95
Local Performer

My Pandora account was billed today for no ads yet I’m still getting ads and not allowed to skip after a certain amount of songs. If this isn’t fixed but I’m able to get a refund? Yes I have signed out and sign back in along with trying to delete the app and reinstalling it and signing in yet nothing fixes this. 

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Girardn95! Thanks for posting. 

I merged your post into an existing thread to help keep things organized: Still hearing ads with Pandora Plus

Looks like you emailed our User Support team and they were able to help you out. If you have any questions or continue to have trouble, feel free to post in community or reply directly to the email that you received.

Thanks for being part of community. 

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Mwalker92
Local Performer

Hello, I have a plus subscription but am still getting ads. Please advise

0 Kudos

AdamPandora
Moderator
Moderator

@Mwalker92 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

dianesmith1
Local Performer

I was listening to pandora, something came on an said I must allow ads, I have paid to not have ads, what is going on?

0 Kudos

AdamPandora
Moderator
Moderator

@dianesmith1 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Mwalker92
Local Performer

I pay for plus but still receive ads or station changes abruptly to another. Please advise 

0 Kudos

AdamPandora
Moderator
Moderator

@Mwalker92 I moved your new message back into your original post.

Check out my reply above for the explanation I left on why you still might be hearing ads.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

gladys_cladep20
Underground

Why am I receiving an advertisement when Pandora plus says it's not supposed to.

Pandora Plus and Premium subscribers will not receive advertisements.

Can someone explain, please?

 

0 Kudos

AdamPandora
Moderator
Moderator

@gladys_cladep20 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

gladys_cladep20
Underground

I appreciate you replying back to me. Thank you!

I have one more question, please. If I chose Premium would they charge me the difference since I was already charged for the plus $4.99+tax?

Regards,

Gladys

0 Kudos

AdamPandora
Moderator
Moderator

@gladys_cladep20 Yes - if you've already been billed for this months Plus subscription, you'll be charged a prorated amount for the first month of the new subscription. That way you still receive credit for the unused portion of your Plus subscription.

Hope this helps explain!

Adam | Community Moderator

Let's share music in the Playlist Swap

gladys_cladep20
Underground

Yes, it helped thank you!

0 Kudos