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Still hearing ads with Pandora Plus

Cmwinteriors
Local Performer

I have payed the fee but still receiving ads when i search an artist and play.  Plus subscription.  

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Cmwinteriors It looks like you're subscribed to Pandora Plus, not Pandora Premium. However, you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Music + Podcasts

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43 Replies

AdamPandora
Moderator
Moderator

@Cmwinteriors It looks like you're subscribed to Pandora Plus, not Pandora Premium. However, you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Music + Podcasts

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JMB15
Underground

My pandora plus trial won’t kick in. I got it this morning and it says the status of subscription on my account is pandora plus but I still don’t have access to the perks.

AdamPandora
Moderator
Moderator

@JMB15 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Shawna0926
Local Performer

Just paid for got charged and everything for pandora plus now I can’t use it why 

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AdamPandora
Moderator
Moderator

@Shawna0926 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Itsyaboi
Local Performer

I bought the $4.99 subscription on my apple device to see if it’s worth it and of course right now it’s on the free 1 month. The thing is it says I’m subscribed and I got a e-mail saying so but in the app it says I’m not subscribed. I don’t get unlimited skips, can’t search and play what I want and I still get ads . Whenever I try to search and play a song instead of playing it makes me watch an add. Like I thought I subscribed already what’s up with that?

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AdamPandora
Moderator
Moderator

@Itsyaboi I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Veraniarenteri
Local Performer

I paíd for Pandora plus and it’s not working 

 

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AdamPandora
Moderator
Moderator

@Veraniarenteri I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Bigdeep123
Local Performer

Why do I still have ads when I hit play on a song I looked up? Aren’t I supposed to have no ads with pandora plus!?! That don’t make me a very happy customer…

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AdamPandora
Moderator
Moderator

@Bigdeep123 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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somelistener
Local Performer

I have same issue. Used apple subscription to pay. It has been two days since I upgraded and still seeing ads. 

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AdamPandora
Moderator
Moderator

@somelistener I moved your post over to this existing thread: Still hearing ads with Pandora Plus

I'm showing your account is currently upgraded to Pandora Plus.

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Malaras
Underground

upgraded to plus today. also had 30day free offer and none has kicked in was awhile ago. cannot create playlists ect

Aha! after you pay, watch 1 ad and it activates. it seems

nevermind only worked once?

Moderator Edit: Merged posts

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AdamPandora
Moderator
Moderator

@Malaras I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand (ex: creating custom playlists) is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Malaras
Underground

All fixed Thanks

AdamPandora
Moderator
Moderator

@Malaras Always happy to help!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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PaytonnB
Local Performer

I've paid for the service but it still isn't working or doing anything different than the reg Pandora.

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AdamPandora
Moderator
Moderator

@PaytonnB I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos