Still receiving promotional emails after unsubscribing

[KItnCaboo]

I have done both!

Unsubscribed from the bottom of emails AND turned Notifications OFF from my account.

Am STILL getting promotional emails. Is the ONLY way to stop emails setting preferences to send them to junk?

Moderator Edit: Edited title for clarity

[AdamPandora]

@KItnCaboo To clarify, how long ago did you edit those settings to unsubscribe from promotional emails?

Additionally, can you please send me a screenshot of the next promotional email that gets sent to you?

Thanks for working with me on this. 🤝

[trisparker84]

@AdamPandora I'm experiencing this too… have lost count of the amount of times I've tried to 'unsubscribe'.  Was there a solve here that might work for me too? Thank you.

[AdamPandora · Accepted solution]

@trisparker84 I've escalated your feedback over to our engineering team so they can further investigate.

Thanks for your patience in the meantime!

[trisparker84]

Thanks @AdamPandora. Sorry to be bothering again but any resolution or follow-up here I can do? Thank you.

[AdamPandora]

@trisparker84 Can you please send me a screenshot of the last email you were sent from Pandora?

Thanks for working with me on this. 🤝

[trisparker84]

Ok, how's this: Most recent email received 

[AdamPandora]

@trisparker84 It looks like that email was sent on 2/25/22.

Our engineering team believes this issue was resolved for you after you initially reported it last month.

To clarify, have you received any additional emails from us this month?

Let me know.

[trisparker84]

Oh ok nice. None this month… so that's great. Will followup if it happens again. Thank you.

[AdamPandora]

Sounds good - thanks, @trisparker84!