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Subscription cancellation

Giovillegas
Local Performer

My free trial subscription was expiring on the 30 of December and I was out of the country without internet connection. I got back on the 31st to find that Pandora had already charged my account. I canceled it right away but the charge is still there. I would like to get refunded since I cannot afford to make this monthly payments.

Thank you in advance

 

Moderator Edit: Removed Personal Info

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Giovillegas Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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5 Replies

AdamPandora
Moderator
Moderator

@Giovillegas Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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DaveDaveDave
Local Performer
  • I lost my old phone and can't cancel the subscription from my bank account. Can you help?
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AlyssaPandora
Moderator
Moderator

Hi there, @DaveDaveDave. 👋

Nice to see you around the community.

I've gone ahead and escalated your issue to our User Support team. Someone will be reaching out to you via email to assist with your subscription. 📬

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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tami524
Local Performer

Cancel this now and refund my money

Moderator Edit: Format

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AdamPandora
Moderator
Moderator

@tami524 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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