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Subscription is linked to the wrong account

BOXERLAB
Local Performer

I need customer service to contact me, my subscription is linked to wrong account. 

 

Moderator Edit: Edited title for clarity

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27 Replies

ceestanlee77
Underground

yes, you guys added my upgrade to the wrong account. you put it under the email address i use for the community page and not my actual pandora account. i tried to just go with it and use the new one that had no music on it, so i added a bunch of music last night and now when i go on it, a message pops up saying my pandora session had timed out. this is so frustrating. can you please just put the upgrade to my used account under XXX@ and please tell me it will all work. i listen to music a lot and i totally hate ads. so it kills me to keep hearing them. please tell me this can be fixed as soon as possible. thank you for your help and time. 

if you go on my account under the email XXX@ you will see there is a ton of music and no upgrade. if you go on the one under XXX@ you will see and upgrade to family plan and some music if the ones i just added last night actually saved to that account. but no badges or any kind of rank associated with that account. so you can clearly see which account i normally use and which one i dont use. so can the upgrade please be placed on the correct account. i dont see why this should be any issue since you guys are able to do anything and everything to any account. thank you again. 

Chelsea Stanley
 
Moderator Edit: Removed Personal Info
Chelsea Stanley
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AdamPandora
Moderator
Moderator

@ceestanlee77 I do see this is an issue with having multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to assist with this.

Their message will be sent to the email address associated with your Community account.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ceestanlee77
Underground

Thank you so much! I appreciate your time!! 

Chelsea Stanley

AdamPandora
Moderator
Moderator

Always happy to help, @ceestanlee77. 😁 

Hope we continue to see you around the Community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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marcfladell
Local Performer

Does anyone know how to change your subscription to a different email address?

I accidentally used a work email address and not my personal one.

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AlyssaPandora
Moderator
Moderator

Hi there, @marcfladell. 👋

I moved your post over to this existing thread to keep the community space organized: Subscription is Linked to Wrong Account

Since this involves your email address and personal information, I've gone ahead and created an email support ticket with our team. Someone will reach out to you via email shortly to offer further assistance.

If you don't see their message soon, be sure to check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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ceestanlee77
Underground

I was billed my regular bill for my pandora family plan, the payment was taken from my checking account. But on my pandora account, its showing that I'm not upgraded. Why did this happen if the payment was given? 

Chelsea Stanley
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AdamPandora
Moderator
Moderator

@ceestanlee77 I merged your new post into your original message.

To clarify, it looks like this is an issue with you still having multiple accounts set up.

(You can refer back to the email conversation you had with our support team back in June for confirmation on what email addresses your accounts are set up under.)

The Pandora account connected to your Community profile was upgraded, however that subscription expired.

I see you have a second account registered under a different email address that is also upgraded to Premium Family.

I went ahead and added your account back to that plan. 

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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